Adult Learning, Banking Services, Best Practices, Business Strategy, Channel Strategies, Content Development, Continuous Improvement, DNA, Employee Orientation, Instructional Design, Leadership, Mentoring, Metrics, Operational Support, People Management, Process Improvement, Program Evaluation, Regulations, Regulatory Requirements, Training Program, Training Program Evaluation, Training/Teaching, Vendor/Supplier Selection, Willing to Travel, eLearning
The Lead Corporate Trainer provides strategic and hands-on leadership for the bank's enterprise learning initiatives. This role serves as the program owner and lead facilitator for New Hire Orientation, leadership development, and large-scale training efforts, including the bank's Fiserv DNA core banking system conversion. In addition to delivering live and virtual training, the Lead Corporate Trainer designs scalable learning solutions, mentors other trainers, and partners closely with business leaders to ensure training drives performance and change adoption.
The ideal candidate is a highly credible facilitator, experienced instructional designer, and trusted advisor who can balance execution, strategy, and influence across the organization.
Program Leadership & Strategy
- Own and continuously improve New Hire Orientation, ensuring enterprise consistency and alignment to culture, regulatory requirements, and business priorities.
- Lead the design and execution of leadership development programs, including assessment-based learning experiences.
- Serve as a learning strategy partner to business and HR leadership, translating organizational priorities into effective learning solutions.
- Establish standards and best practices for ILT, vILT, and blended learning delivery.
Core Banking System (Fiserv DNA) Enablement
Act as the learning lead for the Fiserv DNA core banking system conversion.
Oversee and deliver role-based DNA training strategy, including:
New account opening
Teller and branch operations
Other operational and support roles
Lead the design, development, and rollout of eLearning and vILT curricula supporting pre-conversion readiness, go-live, and post-conversion sustainment.
Partner closely with SMEs, IT, vendors, and project teams to align learning with system functionality and conversion milestones
Training Delivery & Facilitation
- Facilitate high-impact live, in-person ILT across bank locations; travel up to 30%
- Deliver advanced virtual instructor-led training using proven engagement
- Model facilitation excellence and serve as the standard-bearer for learner experience
Instructional Design & Content Development
- Design enterprise-level blended learning solutions using adult learning best
- Develop and review eLearning, facilitator guides, learner materials, and performance support
- Ensure learning content remains current with regulatory, system, and process
Measurement & Continuous Improvement
- Define and track learning effectiveness metrics tied to adoption, performance, and business
- Use data and feedback to continuously refine programs and delivery
- Review training materials from a variety of vendors, choose appropriate materials, monitor, and evaluate training programs
Job Qualifications/Requirements
Education/Experience Requirements
- Minimum Education Level: Bachelor's Degree
- Minimum Years of Experience: 7+ years of progressive experience in corporate training or learning & development, preferably in banking or financial
- Demonstrated experience leading large-scale, high-visibility training programs. Expert-level facilitation skills across in-person ILT and vILT environments.
- Proven experience designing blended and scalable learning
Preferred Qualifications
- Strong working knowledge of Fiserv DNA core banking system.
- Experience leading training for core banking system conversions or enterprise system
- Knowledge of CliftonStrengths or other professional development assessment tools (e.g., DiSC, Korn Ferry, Hogan, MBTI) and experience embedding assessments into leadership programs.
- Familiarity with ADDIE, agile learning design, or learning experience design (LxD).
- Experience mentoring or leading other trainers without formal people management
The salary range for this full-time position is $85,000.00- $100,000.00 + bonus + benefits
Salary ranges are determined based on qualifications, level, and location.
Exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.