Lead Coupa Business Analyst & System Administrator

Description

Job Description: Lead Coupa Business Analyst & System Administrator

Job Title: Lead Coupa Business Analyst & System Administrator
Department: Procurement / Information Technology
Location: Willow Grove, PA
Reports To: [Insert Manager Title]

Position Overview

We are seeking a highly skilled and experienced Lead Coupa Business Analyst & System Administrator to oversee the strategy, administration, and continuous improvement of our Coupa Spend Management platform. In this dual role, you will serve as the primary subject matter expert (SME) for all Coupa-related initiatives, bridging the gap between business processes and technical system capabilities.

This role requires a heavy emphasis on overseeing and optimizing Procure-to-Pay (P2P), Supplier Information Management (SIM), Services Procurement, Contract Lifecycle Management (CLM), and Core Sourcing. You will lead system enhancements, manage day-to-day administration, and drive end-user adoption while ensuring the platform aligns with our global procurement strategy.

Key Responsibilities

System Administration & Support:

• Core P2P Configuration: Configure and maintain core P2P elements including approval chains, chart of accounts (COA), content groups, catalogs, and purchasing policies.
• SIM Administration: Manage and configure Supplier Information Management (SIM) workflows, risk questionnaires, forms, and the end-to-end supplier onboarding/enablement experience.
• Services Procurement: Oversee Services Procurement settings, ensuring proper tracking of complex services, Statements of Work (SOWs), contingent worker onboarding, and timesheet/milestone approvals.
• CLM Administration: Administer the Contract Lifecycle Management (CLM) module, including maintaining contract templates, clause libraries, metadata tags, and complex contract approval workflows.

• Serve as the primary system administrator managing user access, roles, permissions, and security settings across all active modules.
• Monitor system performance and troubleshoot complex technical issues, acting as the highest point of internal escalation.
• Manage Coupa releases, evaluating new features – particularly those impacting P2P, SIM, Services Procurement, CLM, and Core Sourcing – conducting impact analyses, testing, and deploying updates.
• Support Coupa configuration, data, and integration updates necessitated by the ongoing deployment of Oracle Fusion ERP.
• Ensure seamless data integration between Coupa and our Oracle Fusion.

Business Analysis & Strategy:

• Drive the strategic optimization of core modules (P2P, SIM, Services Procurement, CLM and Core Sourcing) ensuring they drive compliance, reduce cycle times, and increase spend visibility.
• Act as the liaison between Procurement, Legal, Finance, and IT departments to gather, analyze, and document complex business requirements.
• Map current-state processes and design future-state workflows to improve efficiency in supplier enablement, contract execution, and complex services management.
• Develop and maintain key performance indicator (KPI) dashboards and custom reports to support strategic decision-making.

Leadership & User Adoption:

• Lead, mentor, and train junior analysts or support staff working within the procurement ecosystem.
• Develop comprehensive training materials, quick reference guides, and standard operating procedures (SOPs) tailored to specific modules (e.g., how to request an SOW or generate a contract).
• Drive change management initiatives and conduct training sessions to ensure maximum user adoption and compliance across the organization.
• Manage relationships with key stakeholders, third-party implementation partners, and Coupa technical support.

Qualifications & Experience

• Education: Bachelor’s degree in Information Technology, Business Administration, Supply Chain Management, Finance, or a related field.
• Experience:
  • Minimum of 5-7 years of experience in enterprise procurement processes and systems.
  • Minimum of 3+ years of direct, hands-on experience in Coupa System Administration and configuration.
  • Specific Module Expertise: Demonstrated expertise in deploying, configuring, and managing Coupa P2P, SIM, Services Procurement (SOW/Contingent Labor), CLM and Core Sourcing modules.
• Certifications: Coupa Platform Certification is highly preferred.
• Technical Skills:
  • Deep understanding of P2P workflows, AP automation (OCR/email-to-invoice), the strategic sourcing lifecycle (RFx setup, bidding, and award processing), supplier data architecture, legal contracting processes, and integration methodologies (API, cXML, flat files).
  • Experience with Oracle Fusion ERP integrations.
• Soft Skills:
  • Strong analytical and problem-solving capabilities.
  • Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders (including Legal and HR teams for CLM and Services modules).
  • Proven leadership abilities and experience driving cross-functional projects Comprehensive health, dental, and vision benefits.

• All job offers are subject to pre-employment drug screening and a background check.
• Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position.