Who We Are
Surface Experts fixes small damage on counters, tubs, floors, cabinets, appliances, furniture and more, saving customers thousands compared with full replacement. Our business is 98 % B2B, serving apartment communities, hotels, restaurants, construction and restoration firms, real‑estate professionals, and moving companies nationwide. Our mission is to reduce waste of time, money and materials while building outstanding teams and relationships.
Role Snapshot
You’ll be the go‑to field leader who both performs and mentors others in our proprietary spot‑repair process—a blend of traditional craftsmanship and modern materials that restores surfaces so seamlessly the customer can’t find the repair.
Key Responsibilities
- Set the bar for professionalism when interfacing with property managers, maintenance teams, and construction crews.
- Lead and train technicians—share best practices, coach in the field, and contribute to our real‑time team chat for feedback and troubleshooting.
- Champion safety, efficiency, and continuous improvement, testing new methods and materials as they evolve.
- Execute flawless spot repairs on a wide range of hard surfaces, following our proven step‑by‑step processes every time.
- Document jobs (photos, materials, notes) to maintain quality records and accountability.
What Sets You Apart
- Support and elevate your team, sharing knowledge freely.
- Follow a proven process with consistency and care, ensuring high standards in every detail.
- Act with honesty, integrity, and visible accountability that builds trust.
- Bring committed, enthusiastic customer service and a drive for continuous self‑improvement.
- Thrive on creative challenges—color, texture, unconventional repairs—and love when a client “can’t find the fix.”
Qualifications
- Background in fine finishing, automotive paint, cosmetology, artistic media, carpentry, flooring, or similar craft —comprehensive initial and ongoing training is provided. (3-5 yrs experience)
- Strong eye for color, pattern, and minute detail.
- Comfortable with hand tools, light power tools, ladders, and on‑site work.
- Valid driver’s license and clean driving record.
- Able to lift 25 lbs and spend extended periods on your feet.
Why Surface Experts
- Comprehensive training & coaching for every career stage.
- Company vehicle, tools, and all materials.
- Creative, varied work—no two repairs or days are the same.
- Collaborative culture: team chat, nationwide knowledge sharing, and supportive leadership.
- Opportunity to grow into multi‑unit leadership, training, or specialized R&D roles.
- Pride in sustainable repairs that save clients time, money, and materials.
What it's like to be in this role: https://youtu.be/vJ0nCFdtqqs?si=_7vo9vPe6_0KzBMH
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
- Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
- Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
Our Mission
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Core Values
Serve Others
- Put Relationships First
- No Jerks
- Be Humble
Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.