Lead Customer Experience Specialist

As a Lead Customer Experience Specialist here at Honeywell, you will be responsible to ensure the successful fulfillment of all requests regarding the order processing and purchasing activities within the department and adherence to standard procedures and checks in daily activity to provide excellent customer experience.

You will report directly to our Program Supervisor and you'll work out of our Honolulu, Hawaii location on a Hybrid work schedule.

In this role, you will impact the efficiency and accuracy of order processing, customer satisfaction through timely and accurate account maintenance, and contribute to process improvements within the customer experience function.

Honeywell helps organizations solve the world''s most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

YOU MUST HAVE

• 5+ years' experience in a Customer Services or related field.
• Experience working in a multi-discipline team and multinational environment.
• Experience in reviewing and redesigning processes to improve efficiency and customer satisfaction.
• Good understanding and operational experience to drive a One-Honeywell approach.
• Proficiency with SAP, Customer Portals, Oracle, Excel, and integrated reporting systems.

WE VALUE

• Bachelor's Degree.
• Significant experience applying best practices in Customer & Product Support.
• Excellent organization skills and ability to train others.
• Ability to direct and motivate a team effectively.
• Experience with SAP, Customer Portals, Oracle, Excel, and integrated reporting systems.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more

The salary range for this position is ($52,400.00 - $65,500.00). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: June 24, 2026.

KEY RESPONSIBILITIES

• Proactive engagement in projects and process transitions within the department.
• Successful, timely accounting and lifecycle maintenance of all orders, contracts, and projects in the Honeywell systems.
• Responsible for updating customer accounts including submitting requests in SAP for customer creation, extension, or amendment.
• Responsible for creating or extending materials in the SAP operating system.
• Follow-up on approvals for customer creation, extension, or amendment.

KEY RESPONSIBILITIES

• Proactive engagement in projects and process transitions within the department.
• Successful, timely accounting and lifecycle maintenance of all orders, contracts, and projects in the Honeywell systems.
• Responsible for updating customer accounts including submitting requests in SAP for customer creation, extension, or amendment.
• Responsible for creating or extending materials in the SAP operating system.
• Follow-up on approvals for customer creation, extension, or amendment.