The Customer Service Lead (CSL) oversees daily service center operations, providing advanced customer service, mentoring team members, and ensuring safety and compliance.
They serve as a key holder, opening/closing the store and acting as the primary on-site leader when management is absent.
The role involves resolving complex customer issues, training staff, supporting sales, and collaborating with technicians to deliver exceptional service.
Candidates should have 3-5 years of service experience, automotive knowledge, strong communication skills, and flexibility to work varied hours.
Physical demands include lifting up to 50 pounds, standing, reaching, and operating equipment.
Benefits include medical coverage, 401(k), PTO, and more. Pay ranges from $11 to $18 per hour plus commissions and flat-rate incentives. All qualified applicants will be considered without discrimination.