Lead Customer Service Assistant Floater - 20 Hour

Floater Lead Customer Service Assistant (Lead CSA)

The Floater Lead Customer Service Assistant (Lead CSA) is essential for providing emergency coverage for frontline public service locations. This position serves as a Person in Charge, which can be particularly hard to cover at short notice due to the limited number of roles. Floaters work a variable schedule based on system wide coverage needs. Ability to work evening and weekend shifts is a must. Schedule may change throughout the week, sometimes at short notice. The Floater Lead CSA welcomes customers and ensures that all have an extraordinary experience that supports their needs while providing high level direction concerning library services and circulation policies. This is a great opportunity for someone who would like a more global view of the organization and is willing to take on PIC responsibilities at multiple locations. The part-time Floater Lead CSA will report to the Coverage Services Supervisor.

Location: All TCCL Frontline locations

Salary: $16.25 / hour

Status: Part-Time, 20 hours / week

Essential Duties & Responsibilities

• Provides coverage support for all frontline TCCL locations; is flexible and adaptable regarding days/hours and physical location, and as well as in the type and zone of work to be accomplished.
• Ability to work evenings, and weekends is a must.
• Checks ReadySub coverage software on a regular basis for available shifts at any branch or location.
• Work a flexible schedule that regularly includes evenings and weekends.
• Serve as Person In Charge for any TCCL location, including emergency and short-notice needs.
• Prioritize and respond to systemwide coverage needs on a daily basis, modifying work schedule accordingly.
• Good time management and problem solving skills as well as strong attention to detail.
• Reliable transportation and valid driver's license required.

Education & Experience

• High school diploma or G.E.D. required.
• Bilingual English - Spanish preferred.
• Some college level coursework preferred.
• One or more years of related experience required.
• Previous experience interacting with customers, answering questions and directing to services available within the library preferred.
• If not already certified, must complete the TCCLU Lead CSA Certification Program (an in-house certification program) within 12 months of starting the position.

Physical Activity & Environmental Conditions

Work occasionally requires stooping or bending. Occasional light lifting, such as three or four reams of paper, four or five books, or other materials (up to 20 pounds) may be required. Work is typically conducted indoors with acceptable lighting, temperature and air conditions. Frequent, routine in-county travel. Reliable personal transportation is required.