Lead Customer Service Coordinator

Overview:

Join our team as a day-shift, full-time, Lead Customer Service Coordinator in Albuquerque, NM. 

 

Why Join Us? 

  

Thrive in a People-First Environment and Make Healthcare Better   

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.  
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.  
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.  

Get to Know Your Team: 

• Lovelace Medical Group is a multispecialty provider group of over 300 providers, including physicians and advanced practice providers serving a broad range of specialties and primary care.

Responsibilities:

• Leads and oversees the daily duties of assigned staff within a designated department. 
• Provides guidance and training to assigned staff responsible for admitting, registering, scheduling, and verifying patient insurance policies. 
• Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations. 
• Adheres to policies, procedures, and regulations to ensure compliance and patient safety. 

Qualifications:

Job Requirements: 

• High School Diploma or GED equivalent.
• Knowledge of Medical Terminology.
• Knowledge of office procedures. 
• Knowledge of insurance plans. 
• Skilled in a variety of software applications  
• Two (2) years of directly related experience.

Preferred Job Requirements:  

• Associate’s Degree in a related field of study.
• Medical Office Experience.