Lead Customer Service Rep

Our client, a leading organization in the retail and logistics industry, is seeking a dedicated Lead Customer Service Rep to join their team. As a Lead Customer Service Rep, you will be part of the Customer Support Department supporting delivery and operational teams. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a proactive approach to problem-solving, which will align successfully in the organization.

Job Title: Lead Customer Service Rep

Location: Suffolk, VA

Pay Range: $20

Shift: 11AM to 8PM EST, Monday through Saturday with one day off per week

What's the Job?

• Supervise and coordinate daily customer service operations to meet performance goals
• Support the development of a high-performance team through coaching and mentorship
• Maintain and analyze daily and weekly performance statistics for team members
• Identify operational issues and troubleshoot to ensure smooth workflow
• Serve as a point of escalation for complex customer issues, ensuring timely resolution and customer satisfaction

What's Needed?

• At least 4 years of experience in a customer service role, with a minimum of 1 year in a team lead position
• Experience with routing, route monitoring, and working with delivery teams
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Strong time management and operational efficiency skills
• Ability to handle complex transactions and troubleshoot operational problems effectively

What's in it for me?

• Opportunity to work at a prominent Home Depot site in a dynamic environment
• Potential for full-time employment for the right candidate
• Supportive team environment focused on growth and development
• Engagement in meaningful work that impacts customer satisfaction
• Chance to advance your career within a forward-thinking organization

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.