Customer Service Representative Role As a Customer Service Representative (CSR) at Waste Connections, you'll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities.Key Responsibilities Handle a high volume of incoming customer calls with professionalism and accuracy.Process customer requests including new service setup, service changes, and service discontinuations.Accept customer payments and assist with billing questions or account updates.Collaborate with internal teams and customers to determine service needs and resolve issues.Provide safe, cost-effective, environmentally responsible solutions to customer service concerns.Manage escalated customer calls.What We're Looking For 2+ years of high-volume customer service experienceProficiency with Microsoft Word, Excel, and OutlookStrong verbal and written communication skillsA proactive mindset and dedication to customer satisfactionAbility to problem-solve and work in a fast-paced environmentBilingual in Spanish and English is a plusWhat You'll Get From Us Competitive Pay: $23.00 per hour401(k) with company match invest in your futureComprehensive healthcare benefits including Medical, Dental, and VisionEmployee Perks & Programs:Mental Health Employee Assistance ProgramEmergency Travel AssistancePrepaid Legal PlanEmployee Stock Purchase PlanScholarship opportunities for childrenEmployee Relief Fund for financial emergenciesInsurance Coverage: Life Insurance, Short-Term Disability, and Long-Term DisabilityWaste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.