Our client, a Global Medical Device Manufacturer, has an immediate opening for a Lead Customer Service Representative for a 18-month+ contract.  Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.  

ONSITE M-F  7am - 3:30pm

Responsibilities

• Maintains direct contact with customers before and/or after the sale. 
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). 
• Works with various departments to meet maintenance services sales goals. 
• Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. 
• Focus of work may be in pre-sale or post-sales or both. 
• Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. 
• Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). 
• Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities. 

Requirements

• 1-2 years of experience required, Bachelors degree preferred 
• Must have Skills: 
  • Analytical-experience working with data to solve problems and develop processes 
  • Organized 
  • Communication (customer service orientation) 
  • Computer Savvy and experienced with Microsoft Office Suit of products 
  • Proficiency in Excel including pivot tables and various functions 
  • Comfortable in a fast-paced environment
  • SAP Experience and SaleForce experience 
  • Adaptability 
  • Energized/High achiever
  • Proven experience and success working remote - must be accountable 100% during working hours and active in work queues