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Lead Customer Service Representative

One Hour Heating & Air Conditioning

  • Waterloo, Iowa
  • 30+ days ago
  • $20 Per Hour
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Skills

  • Compensation and Benefitsunmatched
  • Customer Support/Serviceunmatched
  • Data Entryunmatched
  • Dental Insuranceunmatched
  • Health Insuranceunmatched
  • Leadershipunmatched
  • Meet Sales Quotaunmatched
  • Microsoft Officeunmatched
  • Multitaskingunmatched
  • Organizational Skillsunmatched
  • Telephone Skillsunmatched
  • Training Programunmatched

Description

Lead Customer Service Representative

Are you looking to be part of a team that is excited about its mission, where you will be challenged to grow and have the autonomy to do your job with excellence while getting results?
Our ideal candidate is a person that genuinely likes people, has outstanding phone and data entry skills, is proactive and loves to succeed.  Does this sound like you?  If so, consider applying to join our motivated team as our Lead Customer Service Representative.  Don’t be fooled by the title.  This is a position unlike any you’ve see before!
Along with getting to hang with an amazing group of people that want you to succeed, other benefits include:
  • Wages starting at $20/hr with incentives
  • Medical & dental insurance
  • Paid Time Off + Major holidays paid
  • Frequent celebrations, meals, events & recognitions
  • Company-wide, daily leadership training
What You Will Be Doing:
  • Responsible for meeting the quota of calls on the daily schedule.
  • Greets all visitors to our building in a way that reflects our companies values
  • Takes incoming customer phone calls and books appointments into the system with accuracy.
  • Makes outbound calls to fill schedule as needed.
  • Helps other team members to achieve common goals
  • Manages our Club Membership program.
What You’ll Need to Succeed:
  • Microsoft Office experience
  • Customer service/phone skills
  • Solid organizational skills with a demonstrated ability to multitask
  • History of producing quality/accurate results
  • Care and concern for other team members as well as external customers

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits.  All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

Numbers & Facts

LocationWaterloo, Iowa
IndustryConstruction - Residential & Commercial/Office
Company Size50 to 99 employees
Websitehttp://www.OneHourMAGIC.com

About Company

Please read our story at http://www.onehourmagic.com/we-believe/our-story/ We believe in… heart and excellence. We believe your life is BETTER when you’re more comfortable. We believe if we miss our narrow appointment window for ANY reason, you don’t pay a DIME for our service. We believe in service till 10pm, because we think we should be available when it’s convenient for YOU, not the other way around. We believe in Super Sealing your air ducts, so you air condition your HOME, not your attic. We believe happy employees MAKE happy customers. We believe that when you give people choices, they’ll make the best decision for themselves. We believe you should NEVER be uncomfortable in your own home. We believe our Comfort Club’s annual maintenance, 24 hour guaranteed service and 30% off repairs for $19.95 a month gives you WAY more than what you pay for. We believe if you don’t love great movie quotes, then frankly my dear, we don’t give a damn. We believe what YOU say about us is our best advertisement. We believe that without HEART, there can be no EXCELLENCE.

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