Lead Donor Service Rep - Full Time

Position: Lead Donor Service Representative

Department: Donated Goods Retail

Reports to: Production Manager

Status: Non-Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Summary

To provide excellent service to donors at various sites. To receive and sort goods from donors and to assist in all areas of the transportation department or store as needed.

Duties and Responsibilities

• Receives goods from the general public:

• Greets and assists donors by providing information; unloads donations; offers and provides receipts; determines what is acceptable according to criteria; rejects unusable items tactfully as per training; provides tax information as per guidelines.

• Maintains excellent public relations at all times.

• Sorts donations into proper containers and removes trash. Applies labels to containers to ensure accurate distribution.

• Completes all necessary paperwork such as daily donor logs, donor receipts, etc.

• Keeps donation sites clear and clean at all times.

• Supervises site to ensure flow of materials. Supervises employees assigned to donation site and reports problems or concerns to Retail District Director. Assists in appraising employees assigned to the site.

• Opens and closes facility as needed. Ensures the security of building and all equipment.

• Contributes to the organization by supporting additional tasks and projects as needed.

• Promotes an environment of workplace safety. Ensures that duties are performed in a safe manner and safety requirements are adhered to.

• Communicates progress, problems, and concerns to the Production Manager.

Positions Supervised

This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Production Manager

Donor Service Representative