Lead EHR Support Analyst

Who We Are:

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

• We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
• Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, 2024, and 2025!

Job Title: Lead EHR Support Analyst

Department: Administration

Reports To: Epic Manager

Work Type: Hybrid

Classification: Full-Time, Non-Exempt

Language Differential: Ineligible

SUMMARY

This position provides leadership, mentorship, and workload coordination for the ESA team and serves as the first escalation point for complex issues.

Essential Job Duties

• Mentor and support ESAs across training, technical, and reporting domains.
• Coordinate workload distribution and monitor performance.
• Serve as escalation contact for complex issues.
• Represent ESA team in Epic governance and project meetings.
• Performs other duties as assigned.

Education and/or Experience

• Bachelor's degree preferred.
• Clinical or healthcare operations experience strongly preferred.
• Epic certification in assigned modules required.
• Minimum of 3 years Epic experience with demonstrated leadership skills required.

Knowledge, Skills, Abilities & Behaviors

• Strong customer service and problem-solving skills.
• Ability to learn quickly in a complex, fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with technical and clinical teams.
• Basic service desk management skills preferred.
• Basic proficiency in MS Office Suite and Adobe Acrobat.

WORKING CONDITIONS

• This position is full-time, and will typically work Monday through Friday, 8:00 am to 5:00 pm.
• This position will generally sit for long periods.
• This position will travel to other clinics or locations to attend meetings and provide training.
• The noise level in the work environment is usually moderate.
• Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.
• Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with employees.
• Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds.

Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position specific credentialing or licensure requirements.