Lead Elite Guest Concierges (for the Executive Lounge) ($28.50/hr.)

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Lead Elite Guest Concierges (for the Executive Lounge) ($28.50/hr.)

Hyatt Regency

Hyatt Regency Irvine

US - CA - Irvine

Food and Beverage

Hourly/Entry Level Employee

Full-time

28.50 Hourly US Dollar (USD) pay basis

Req ID: IRV001117

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Summary

At Hyatt, we believe our guests choose us for our genuine care, personalized service, and commitment to creating meaningful experiences. The Regency Club is an exclusive lounge designed for our most valued guests and frequent stay members, offering a refined atmosphere with curated food and beverage offerings, premium media selections, and personalized service.

As a Lead Elite Guest Concierges, you will be the face of this elite experience, responsible for:

Delivering attentive, intuitive service through warm, genuine interactions. Anticipate guest needs and fulfill special requests to create memorable moments. Taking a lead in this area. Oversee the daily refresh and presentation of the Regency Club, ensuring a welcoming and luxurious environment. Provide expert guidance and assistance with reservations, local recommendations, and personalized itineraries. Curate and maintain a dynamic guest database, capturing preferences and history to tailor future visits and ensure seamless, high-touch service. Collaborate with the Executive Sous Chef to design and execute weekly pop-up culinary events, enhancing the guest experience through creativity and innovation. Partner with the Food & Beverage team to contribute to the development and execution of the hotel's beverage offerings, ensuring alignment with guest preferences and brand standards. Demonstrate strong leadership, communication, and relationship-building skills to support senior leadership and elevate the Regency Club experience. Overseeing F&B Attendants who work in the Executive Lounge.

This role is ideal for someone who thrives in a hospitality environment, enjoys engaging with guests, and is passionate about delivering exceptional service with creativity and care. This person will have to assist as a Food & Beverage Attendant when needed.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills
• Experience and a thorough understanding of concierge services.
• Service-Orientated focus
• Must be available for various shifts including weekends, holidays, morning, evening
• Willing to assist F&B Attendants in the Market when needed.
• F&B Attendant experience preferred.
• Knowledge of Micros, Hyatt Digital Dining Platform, Colleague Advantage, Open Table and Evention.

What You Will Love About Us

• Discount hotel stays for colleagues, friends and family
• Tuition reimbursement
• Uniform provided
• Complimentary parking
• Complimentary meals during work hours
• Hyatt Perks which includes thousands of national and local partners for various discounts.

Wellbeing

"Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose"

• Health, Dental, Vision Insurance eligibility after 30 days of employment.
• 401(k) Retirement plan & Hyatt stock purchase plan.

Development

"Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based a colleague's individual circumstances and take the form of a career lattice."

• Learn and Grow: We are committed to the growth of our colleagues and provide a community where diverse individuals explore new ways of thinking and expanding capabilities
• A wide range of development tools through the Hyatt Learning platform for all colleagues
• Ability to cross-train and work within multiple positions that provide the opportunity to grow skills and value as a colleague
• With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotion are abundant.

Hyatt's benefit package is designed to care for the wellbeing of you and your family, while providing options that fit your healthcare needs and budget. Hyatt offers health insurance cover (medical, dental, vision, life insurance, disability coverage, etc.), an opportunity to participate in the 401(k) plan that provides a matching contribution. As a valued member of the team at the Hyatt Regency Irvine, you also have the privilege of complimentary parking, 20% discount at hotel Food & Beverage establishments, Employee Meal privileges in our Colleague Dining Area, employee stock purchase plan options, eligible for paid time off/holiday pay/sick days, tuition reimbursement, college savings plan and colleague discount room availability program. As a Hyatt colleague, you have access to a number of discounts.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Experience and a thorough understanding of concierge services.
• Service-Orientated focus
• Must be available for various shifts including weekends, holidays, morning, evening
• Willing to assist F&B Attendants in the Market when needed.
• F&B Attendant experience preferred.
• Knowledge of Micros, Hyatt Digital Dining Platform, Colleague Advantage, Open Table and Evention.

Apply

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