Lead Engineer
Immediate hiring || Ahmedabad (Onsite) || Full Time
About the job:
Title - Lead Engineer
Start date: Immediate
Position Type: Full Time
Location: Ahmedabad, India (Onsite)
Job Description :-
We are seeking a skilled and customer-focused Engineer / Sr Engineer to manage and support enterprise-level end-user environments. The ideal candidate will have hands-on experience with Microsoft 365 administration, device lifecycle management, user support, and ITSM processes. This role requires strong troubleshooting skills across Windows and macOS platforms, excellent communication abilities, and a proactive approach to resolving technical issues.
Key Responsibilities
Microsoft 365 Administration
- Manage users and licenses via M365 Admin Portal.
- Create and manage Azure AD groups, Distribution Lists (DLs), and M365 Groups.
- Troubleshoot email flow issues and collaborate with Exchange/Email teams as needed.
Device Management (Intune)
- Onboard and offboard devices using Microsoft Intune.
- Monitor device compliance and take corrective actions.
- Ensure endpoint security and policy enforcement.
ITSM & Service Desk Operations
- Use ITSM tools to create, manage, and resolve tickets.
- Follow up with users and teams to ensure timely resolution within SLAs.
- Document solutions and contribute to the Knowledge Base (KB) articles.
- Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN, DNS, DHCP)
Technical Support
- Provide remote and phone-based support for Windows and macOS operating systems.
- Troubleshoot hardware issues and coordinate with vendors for repairs/replacements.
- Assist users with software installations, updates, and configuration.
Communication & Collaboration
- Communicate effectively via email, phone, and Microsoft Teams.
- Provide clear instructions and empathetic support to end users.
- Collaborate with internal IT teams and external vendors.
ARC Team & Audit Support Responsibilities
- Actively participate in ARC (Audit, Risk & Compliance) team initiatives.
- Coordinate between InfoSec and other IT teams to ensure alignment on compliance mandates.
- Support internal and external audit requirements by providing timely data and documentation.
- Maintain accurate records of device onboarding/offboarding, user access, and license assignments.
- Assist in remediation of audit findings related to EUC operations.
- Ensure adherence to organizational policies and regulatory standards (e.g., ISO, GDPR).
- Participate in periodic reviews and reporting for compliance tracking.
Required Skills & Qualifications
- Proven experience in M365 Admin Portal and Azure AD.
- Hands-on experience with Intune device management.
- Familiarity with ITSM tools.
- Strong troubleshooting skills for OS (Windows & macOS) and hardware.
- Excellent verbal and written communication skills.
- Ability to work independently and within a team.
- Strong organizational and documentation skills
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