Museum of Ancient Life Guest Experiences Lead Job Description Wage: $12 - $13/hour DOE Shift: Part time. Must be able to work rotating day and evening shifts during the week, including Saturdays and Holidays. Benefits: Free Thanksgiving Point Membership for you and immediate family; 401(k); Employee Assistance Program; Financial Assistance Program; Thanksgiving Point venue discounts; and more! Responsibilities: - Interact with visitors of all ages at the Museum of Ancient Life at the front desk and inside the venue, to ignite transformative family learning and guide exploration.
- Acts as main contact for team members in the absence of other members of management to resolve guest complaints, Tessitura questions, and other issues.
- Support the Thanksgiving Point mission, values, vision and commitment to the visitor experience and community engagement in a venue that helps guests explore what life was like over 65 million years ago through more than 50 hands-on exhibits, like the Erosion Table, the Quarry Dig, Jurassic Jungle, and party rooms.
- Responsible for supporting, training, mentoring and developing team members for admissions and facilitation.
- Assist management team in day-to-day operations.
- Follows systems and standards, including scripts that reinforce the institute goals while achieving sales goals, membership goals and business development.
- Participates in a culture of ongoing learning, collaboration, innovation and creativity both within and across all departments.
- Ensures that team members have the necessary tools to be successful.
- Assists in keeping gift shop organized and stocked.
- Exemplify Thanksgiving Point’s Mission, Values and Policies with compassion, confidence, and curiosity.
- Other duties as assigned.
Requirements: - Excellent verbal and written communication skills.
- Positive attitude including great guest service skills and abilities.
- Ability to make decisions independently and work effectively as a team member.
- Organized, reliable, kind, and professional at all times.
- Able to stand on feet for long periods of time, lift 30 lbs., manipulate small objects, and speaks fluent English.
- Experience in customer service, hospitality and/or youth leadership and museum experience preferred but not required.
- One year of experience in a supervisory role.
- High School Diploma or equivalent.
- Pass a background check.
- Be at least 18 years old.
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