Lead Family Services Specialist

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

STAGE 1 -LEAD FAMILY SERVICES SPECIALIST

LOCATION: LOS ANGELES, CA 90056 (100% ONSITE)

What we're looking for:

We are seeking to promote a Lead Family Services Specialist will assist the supervisor and manager in delivering programs and
services available to eligible families under the California subsidized child care programs. In this important role, you will determine eligibility and process enrollment and the initial certification of families qualified for subsidized childcare. You will also monitor cases for program compliance, as well as conduct quality assurance reviews of client records and assist supervisors in identifying work flows and processes for improvement and efficiency. All duties and responsibilities are performed in accordance with
pertinent contractual obligations and meet Agency, state and federal program requirements.

EXPERIENCE, KNOWLEDGE, EDUCATION:

• Bachelor of Science/Arts degree from an accredited university or equivalent. Related work experience in case management/human services/client/vendor management/child development may be substituted for college degree.
• Minimum of two to three years experience working with families receiving subsidized childcare or other social support services. Previous supervisory experience preferred.
• Must have knowledge of County, State and Federal provider (parent) contract requirements for Alternative Payment and Child Care Subsidy Programs. Demonstrated proficiency with GEARS, etc.

DUTIES:

1. Determine eligibility, process family enrollment and complete the initial certification of families qualified for subsidized childcare within designated time frames.
2. Monitor cases for program compliance and ensure documentation is accurate, appropriate and complete. Authorize families for childcare services according to agency policies within the established timelines.
3. Conduct quality assurance reviews of client records.
4. Assist Supervisor in the formatting, researching and reconciliation of exception reports.
5. Assist Supervisor in identifying work flows and processes or any other areas for improvement, and help create solutions (e.g. improved processes, etc.) to gain efficiency and maximize quality of service.
6. Research and document complaints and monitor solutions.
7. Provide leadership role in special projects; organize activities and monitor progress.
8. Perform other duties as assigned by Supervisor.