U.S. Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering and construction services. U.S. Water is a fast paced and rapidly expanding company headquartered in New Port Richey, Florida with a staff of 950 plus employees in twenty states and we have been in business for over twenty years. We are a Drug Free Workplace. Please note, we do business with the Federal Government and follow Federal rules which do not recognize state legalization of marijuana use.Interview Process:Phone screen and in-person interviewsOffers contingent on criminal background, MVR and drug screenBenefits:Medical, Dental, and Vision - company pays portion of all plan levels, coverage effective the 1st of the month after 30 days of full-time employment401K with company matchHRA - company funded per year per employeeLong-term & short-term disability insurance paid by companyBasic life insurance paid by companyPaid time off6 paid holidays and 1 floating holidayGENERAL STATEMENT OF DUTIES: Under general supervision, supervises and coordinates the daily statewide operation and completion of service orders and scheduled meter reading routes. Must travel to all areas each month for inspections, meetings, ride along's, onsite training.Must have a proficient understanding of proper meter configuration, installation, repairs, number of dials, multipliers, and billing test circles and all components of how field services directly affect customer service and billing. This position is also responsible for performing and/or direct routine meter service area maintenance activities including but not limited to skilled pipe work, testing, installations, repairs, and other related duties as assigned.The Field Customer Service Supervisor must demonstrate good knowledge of the scope and purpose of the services of assigned Utility systems and of the interrelations of the various units of the department and is able to interpret ordinances relating to public utilities. This employee must demonstrate proven ability to converse with the public on difficult problems, referring only the most controversial matters to the Customer Service Manager. Work is performed under the general supervision of the Customer Service Manager.EXAMPLES OF WORK (illustrative only): This position is responsible for the Utility's Field Services area within the Customer Service Department which may include:Interacting with the utility customers by phone, in person, or any form of writtenPerform meter read upload/download and run meter reading system relatedReview and monitor daily meter reading and service orders addressIdentify and implement corrective action whereMeet the various KPIs goals as outlined in the General Terms of the Contract and within the KPI Standards set forth for USWSC by the contracted utility such as:Enforce all USWSC policies andEnsure steps are taken to create a good working relationship with the contract manager and/or contract holder and OPUS in completing the tasks assigned to this position.Perform employeeAll other dutiesREQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:Knowledge of proper meter service repair, maintenance (preventive and corrective), and installationKnowledge of meter configuration and applicationKnowledge of meter reading systems, software, and mobile devicesKnowledge of basic Cross Connection Control regulationsKnowledge of trenching and shoringKnowledge of occupational hazards and corresponding safety precautionsKnowledge of tools, equipment, or machinery necessary for proper operations on the utility systemKnowledge of basic meter service preventive maintenanceSkill in basic geographical mappingSkill in following oral and written communicationSkill in identifying unsafe conditions and taking corrective actionsSkill in conflict resolutionAbility to Troubleshoot and problem solveAbility to read and locate metersAbility to determine service type requirements and notify utility billing of changes to premise that may affect billingAbility to use personal or handheld computer devicesAbility to determine and employ proper maintenance of traffic conditionsAbility to read basic engineering drawings or blueprints as it relates to water serviceAbility to effectively communicate with customersAbility to resolve conflictConsiderable knowledge of business management and customer service functions; considerable knowledge of accounting and record keeping; good knowledge of data processing applications and methods; ability to prepare clear and comprehensive narrative and statistical reports; ability to plan and supervise the work or large and diverse groups of employees; administrative ability and skill in maintaining effective public relations; good judgment; tact and courtesy.MINIMUM EDUCATION AND EXPERIENCE: High School diploma or state recognized equivalent. Three (3) years of progressively responsible utility experience, including at least one (1) year in a supervisory capacity; OR any equivalent combination of experience and training which provides the required knowledge.COMPENSATION: Pay is commensurate with experience and market reflective.US Water/USW Utility Group offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected

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