Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years.
TCS offers consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development.
The Team Leader will be responsible for driving operational excellence, ensuring service level compliance, maintaining quality standards, managing productivity, and leading continuous improvement initiatives while delivering an exceptional client experience.
Key Responsibilities
Team Management & Leadership
- Lead, coach, and mentor a team of approximately 25 back-office associates.
- Conduct regular team meetings, one-on-one coaching sessions, and performance reviews.
- Manage attendance, scheduling, workforce utilization, and employee engagement initiatives.
- Develop career progression plans and identify training needs across the team.
- Foster a culture of accountability, collaboration, and continuous improvement.
Operations Management
- Oversee day-to-day processing activities across auto finance and consumer lending operations.
- Ensure adherence to established SLAs, productivity targets, quality metrics, and turnaround times.
- Monitor workflow volumes and allocate resources to meet business requirements.
- Identify bottlenecks and implement process improvements to enhance operational efficiency.
- Ensure consistent application of process controls and compliance standards.
Qualifications
Education
Experience
- 5-8+ years of experience in BPO/Shared Services/Financial Services Operations.
- Minimum 2-3 years of experience leading teams of 15-30 employees.
- Prior experience in Consumer Lending and/or Auto Finance Operations is strongly preferred.
- Demonstrated experience managing performance against operational KPIs and SLAs.
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Perfo rmance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $60,000 - $70,000 per year