Lead Flexologist/ Assistant Studio Manager

Stretchlab Miami Midtown

Miami, FL

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JOB DETAILS

SKILLS

Biomechanics, Coaching, Customer Experience, Customer Retention/Renewal, Develop and Maintain Customers, Ecosystems, Equipment Maintenance/Repair, Ergonomics, FTP (File Transfer Protocol), Fitness, Google Apps, Leadership, Microsoft Product Family, Modality, Onboarding, People Management, Performance Reviews, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Quality Control, Sales, Social Media, Staff Development, Staff Training, Team Building, Team Lead/Manager, Time Management, Training Program

LOCATION

Miami, FL

POSTED

30+ days ago

Lead Flexologist

StretchLab is seeking an experienced health/fitness professional with leadership aspirations to lead our team of stretching therapists, or Flexologists. This is an amazing opportunity to propel your fitness career in a new modality that is taking the fitness industry by storm.

Your goal is to be the “right hand” person to your GM. Your GM retains general operational oversight of the studio. Below are the key areas that you need to influence and execute in your role. You will receive training and guidance into these sections. Note: this is an hourly position for 30/35 hours/week.

· New Flexologist Onboarding: Ensuring every member has a quality experience on the bench with every Flexologist. This process starts right when a new team member is hired. Every Flexologist needs adequate training and attention before attending their FTP workshop. Post-FTP it is imperative good habits are reinforced and bad ones are addressed and corrected. This time period encompasses the first 90 days of employment, this is a key time period in the employee's development.
· Studio Experience Quality Control and Operations: Our prospects and members deserve a high quality experience every time they visit the studio. Understanding what that experience should look like is imperative. From there, being a resource to your team member's to guide them to executing this experience is a key function to a StretchLab studio.
· Monthly Meeting Rhythms: Our prospects and members deserve a high quality experience every time they visit the studio. Meeting rhythms with your leadership team (Franchise Owner/GM) will be imperative to running the studio. GMs and Lead Flexologists of studios meet on a weekly basis to discuss outstanding business. For the Lead Flex, that relates to the information above. Additionally the Lead Flex will be in charge of monthly team meetings and development of staff.
Job Responsibilities:
Essential Duties & Responsibilities:
Deliver one-on-one assisted stretch sessions (20 hrs/week minimum). Including but not limited to:
o Encourage and motivate clients throughout stretch sessions
o Build StretchLab membership and retain current clientele
o Ensure safety of clients in regards to proper stretch techniques and enforce StretchLab policies and safety rules
o Handle member concerns when applicable
o Field Intro sessions with prospective members
o Assist sales associates and General Manager with studio tour and sales as needed
o Maintain strong social media presence to client membership and retention
o Clean and maintain all equipment in order to ensure it is available for client use at any given time

Leadership and Management responsibilities (10 hrs/week)
New Flexologist Onboarding (variable on hiring needs)
Practical interview
Preparation of the employee prior to FTP (pre-work + hands-on practice)
Touch base after FTP to review strengths/weaknesses and provide coaching
Ongoing Quality Control (1:1 coaching with employees) – conversion and member retention focus (1-2 hr/wk)
Flex Conversion <50% - 1:1 monthly role play
Member Retention – review member utilization per flex
Monthly Team Meeting - Lead Flex is training flex staff (2 hr/mo)
Continuing Ed – stretching topics
Sales role playing & Reception work as needed

Job Task Analysis
Administration –
· Observation of Flexologists and studio operations: observe the note-taking on ability of Flexologist to complete different components of stretch experience and ability to facilitate appropriate "ecosystem"
· Evaluation and coaching of new Flexologists: emphasize Flexologists role in the complete stretch experience (hardskills, soft skills, technical skills) as they relate to clients' flexibility training program
· Performance review for all Flexologists: complete quarterly meetings to establish strengths, opportunities for growth, and goals for each Flexologist
· Continuing education: ability to develop and deliver coherent presentations for Flexologists/employees and other studio/franchise/corporate leadership
· Collaborate with GM to create studio culture that aligns with StretchLab (5) Values and provide a support system for Flexologists to voice praise, concerns, and questions
Knowledge - Advanced anatomy and physiology
· Foundational and some advanced understanding of injury and tissue recovery
· Applied understanding of human biomechanics and associated theories
· Foundational understanding of red flags and referral practices
· Foundational and some advanced movement assessment understanding (MAPS)
· Understanding and application of principles of periodization (and continuity of care)
· Foundational understanding of leadership and team development
Technical Skills
· Experience and familiarity with a note-taking system for continuity of care/member experience
· Proficiency in common software/applications (email/Gmail, Google Drive/Microsoft, etc.)
· Advanced competency in ClubReady functions
. Previous Stretching experience is required
Hard Skills
· Foundational and some advanced proficiency in providing physical stretch experience
· Able maneuver a studio environment, stand for extended periods of time, and/or change physically demanding postures frequently
· Able to adjust stretching techniques to accommodate own ergonomics and client's stretch according to appropriate safety guidelines and variations/differences in anatomical needs
Soft Skills
· Comfortable with reporting and management practice
· Meticulous in your work and always on time
· Exhibits empathy and understanding and able to develop rapport with clients and team members
· Ability to critically think and problem solve (biomechanics and leadership)
. Team Management, you have previous experience managing people

About the Company

Stretchlab Miami Midtown

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