Lead Follow Up Specialist

• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

• Call warm leads who’ve expressed interest via Facebook or other ad platforms used by The Exercise Coach.
• Respond promptly to new leads from all three studios via phone, text, email, and CRM.
• Maintain consistent follow‑up sequences to maximize conversion and client engagement.
• Track lead status, outcomes, and next steps with exceptional accuracy.

•  Provide warm, professional, and timely communication to prospective and current clients.
• Answer basic questions about The Exercise Coach and our 20 minute twice a week workouts and schedule their two free promo sessions.
• Ensure messaging is consistent across all studios and aligned with brand standards.

•  Collaborate with studio managers to understand capacity, scheduling needs, and promotional priorities.
• Monitor follow‑up pipelines and track interactions and outcomes for each studio in our CRM system.
• Maintain organized digital records, notes, and communication logs.

•  Meet or exceed follow‑up KPIs, including response times, lead quality, conversion rates, and accuracy metrics on campaign performance.
• Identify gaps in follow‑up processes and recommend improvements.
• Uphold a high standard of professionalism in every client interaction.

• Proven experience in customer service, sales support, or lead management.
• Exceptional attention to detail — able to manage multiple studios’ pipelines without errors.
• Strong written and verbal communication skills.
• Excellent phone communication skills
• Comfortable working with CRM systems, scheduling tools, and multi‑channel communication platforms.
• Highly organized, self‑directed, and able to prioritize in a fast‑paced environment.
• Positive, service‑oriented attitude with a commitment to delivering an outstanding client experience.

• Experience in fitness, wellness, or studio‑based service environments.
• Familiarity with lead‑nurture workflows or sales‑support processes.
• Ability to analyze lead data and identify trends or opportunities.
• Knowledge in Hubspot, JustCall, or Mindbody a plus

• No lead goes unanswered or untracked.
• Each studio receives consistent, high‑quality follow‑up support.
• Clients feel informed, valued, and well‑taken‑care‑of.
• Studio managers trust the follow‑up pipeline and see measurable improvements in conversions.

• Flexible hours that fit your lifestyle
• Supportive, upbeat team environment
• Opportunity to grow with a fast-moving fitness brand
• Make a real impact on people’s health journeys

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Exercise Coach, USA Corporate.