Lead Food Service Worker

About Company:

For over 40 years, Quest Food Management Services has been a leading food service provider serving K-12 schools, higher education institutions, corporate dining programs, and event venues. Quest is consistently ranked among the top food service management companies in the United States for its commitment to fresh, scratch made menus, local sourcing, and intensely personal service. At the heart of our success is our "Quest Ready" culture, built on integrity, responsiveness, accountability, respect, and excellence.

Being Quest Ready means serving with purpose and care, creating experiences that are nourishing, welcoming, and reliable. This mindset empowers our teams to build lasting relationships and continually raise the standard for great hospitality in every community we serve.

About the Role:

The Lead Food Service Worker plays a pivotal role in ensuring the smooth and efficient operation of food service activities within a retail trade environment. This position is responsible for overseeing daily food preparation, maintaining high standards of food safety and hygiene, and leading a team to deliver exceptional customer service. The Lead Food Service Worker acts as a liaison between management and staff, coordinating schedules and training to optimize productivity and quality. This role requires a proactive approach to problem-solving and the ability to manage multiple tasks simultaneously while maintaining a positive work environment. Ultimately, the Lead Food Service Worker ensures that customers receive timely, high-quality food products that meet company standards and regulatory requirements.

Minimum Qualifications:

• High school diploma or equivalent.
• At least 2 years of experience in food service or a related field.
• Knowledge of food safety and sanitation standards.
• Ability to lead and motivate a team effectively.
• Strong communication and organizational skills.

Preferred Qualifications:

• Certification in food safety (e.g., ServSafe or equivalent).
• Experience in a supervisory or lead role within a retail food service environment.
• Familiarity with inventory management and ordering systems.
• Basic knowledge of nutrition and dietary restrictions.
• Customer service experience in a fast-paced setting.

Responsibilities:

• Supervise and coordinate the activities of food service workers to ensure efficient and timely food preparation and service.
• Maintain compliance with all food safety, sanitation, and health regulations to guarantee a safe environment for both employees and customers.
• Train new and existing staff on food handling procedures, customer service protocols, and operational standards.
• Monitor inventory levels and assist with ordering supplies to prevent shortages and minimize waste.
• Collaborate with management to develop work schedules, resolve operational issues, and implement process improvements.

Skills:

The Lead Food Service Worker utilizes strong leadership skills daily to guide and support team members, ensuring that all tasks are completed efficiently and to standard. Effective communication skills are essential for coordinating between staff and management, as well as for delivering excellent customer service. Knowledge of food safety and sanitation is applied consistently to maintain compliance and protect public health. Organizational skills are critical for managing schedules, inventory, and workflow to optimize operations. Additionally, problem-solving abilities help address challenges promptly, ensuring a seamless food service experience for customers.