Lead Gate Attendant

We are looking for an outstanding customer service professional to join our team as the full-time Lead Gate Attendant Staff member.

• Greet residents, vendors, and guests as they enter the community with the highest level of customer service.
• Maintain regular and positive communication with each residents, vendors, and guests, and abide by the culture created to enhance, and promote daily positive interaction among members of the FirstService team.
• Ensures that the telephone is answered properly and messages are handled promptly, courteously, and accurately.
• Report safety, mechanical or operational concerns to the Community Manager.
• Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Must be able to walk and stand for long periods of time with a pleasant disposition to greet residents, vendors, and guests cordially.
• Must be calm and able to handle many functions at one time.
• Must be able to hear in order to receive telephone calls and interact with residents, vendors, and guests.
• Must answer incoming calls promptly and professionally.
• Complete data entry into various company systems in support of business needs.
• Perform daily compliance drives for parking enforcement throughout community.
• Issue parking passes to residents, vendors, and guests.
• Perform opening and closing duties of the clubhouse and pool amenities.
• Perform walk-through of clubhouse before and after private rentals.
• Work effectively with co-workers, residents, vendors, guests, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; being willing to accept other tasks when requested, and respecting the diversity of our workforce in actions, words and deeds.
• Attend all company mandatory functions.
• Comply with company policies and procedures.
• Any other tasks as requested by the Community Association Manager.
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Demonstrates excellent customer service skills
• Is pleasant, courteous, and professional in demeanor including professional attire
• Maintains composure and professional manner when working to resolve problems even when faced with angry or unreasonable individuals
• Represents the Company knowledgeably and credibly; Is positive and constructive in addressing problems. Actively promotes a positive image of the Company and its associates
• Demonstrates problem-solving abilities
• Takes ownership of problems until resolved and follows up to ensure customer satisfaction
• Demonstrates an ability to "Connect the Dots" and is resourceful in their ability to resolve customer issues and requests
• Possesses sound technical skills
• Develops and maintains solid working knowledge of procedures and policies relevant to the job
• Continually works to expand job knowledge & skills
• Maintains and demonstrates a positive attitude
• Possesses the ability to remain resilient and positive even when customer interactions are not pleasant. Bounces back from difficult interactions

Supervisory Responsibility:  

• Assist the Community Manager with scheduling of Gate Attendants.
• Assist the Community Manager with procedural implementation.
• Assist the Community Manager with training of Gate Attendants.