Lead Generalist Supervisor

About Brighter Day Services

Brighter Day Services is a fast-growing home and commercial services company providing on-demand cleaning and multi-line services across multiple regions. The company operates using a flexible, performance-driven model that connects clients with service providers quickly and efficiently.

We are building a high-performance sales and operations team and are seeking a Lead Generalist Supervisor to take on a key leadership role focused on revenue growth, team development, and operational execution.

Role Overview

The Lead Generalist Supervisor is responsible for both generating revenue and leading a team of Lead Generalists. This is a producing leadership role that combines sales performance with team management.

The Supervisor will:

• Close residential and commercial service deals
• Support and improve team sales performance
• Manage and develop a team of 2–4 Lead Generalists
• Drive weekly and monthly revenue targets

This role is designed for individuals ready to move from individual sales into leadership while maintaining strong earning potential.

Key Responsibilities

Sales & Revenue Generation

• Close residential and commercial service deals
• Follow up with inbound leads and outbound opportunities
• Assist team members in closing deals and improving performance
• Meet or exceed weekly and monthly revenue targets

Team Leadership & Coaching

• Manage a team of 2–4 Lead Generalists
• Provide training, coaching, and daily support
• Monitor team performance, activity, and results
• Maintain accountability and consistent execution across the team

Operations & Systems

• Utilize BookingKoala and internal systems to manage jobs and clients
• Ensure accurate notes, scheduling, and communication
• Maintain high service quality and customer satisfaction standards

Hiring & Team Growth

• Assist with onboarding and training new Lead Generalists
• Support team expansion and staffing goals
• Help build and maintain a fully staffed, high-performing team

Compensation Structure

This role offers a multi-layered commission and bonus structure:

Personal Sales Commission

• Residential: 12%–16% per job
• Commercial: 10%–15% per contract

Team Revenue Override

• Earn 1%–2% on total team revenue

Bonuses & Incentives

• Weekly volume bonuses based on performance
• Recurring contract bonuses with ongoing monthly earnings
• Performance accelerator opportunities with increased commission rates
• Milestone bonuses tied to revenue and growth targets
• Monthly KPI bonus pool based on performance metrics

Earning Potential

• Uncapped income
• Multiple revenue streams (personal production, team performance, and bonuses)
• Increased earning potential through leadership and team growth

Qualifications

Required

• Experience in sales, customer service, or commission-based roles
• Strong communication and closing skills
• Ability to manage multiple tasks and conversations
• Self-motivated with a performance-driven mindset
• Leadership ability or readiness to step into a leadership role

Preferred

• Experience in home services, cleaning, or field services
• Prior team leadership or supervisory experience
• Familiarity with CRM or scheduling systems
• Strong organizational and follow-up skills

Work Environment & Schedule

• Remote-based position
• Flexible scheduling with expectation of availability during peak hours
• Weekend availability is preferred and incentivized

Growth Opportunity

This role is designed as a pathway into higher leadership positions, including:

• Sales & Operations Manager
• Regional Leadership Roles
• Expanded operational and executive positions