Lead Housing Operations Specialist- (Housing Operations Professional III, Range 1) - HDCS Housing, Dining and Conference Services

*SFSU INTERNAL APPLICANTS ONLY*

Working Title

Lead Housing Operations Specialist

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus.  Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect  Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code.  The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Housing, Dining & Conference Services

Appointment Type

This is a one-year probationary appointment.

Time Base

Full-Time (1.0 FTE)

Work Schedule

Monday-Friday 8:00 AM-5:00 PM

Anticipated Hiring Range

$5,079.00-$6,315.00/monthly ($60,948.00–$75,780.00 annually)

Salary is commensurate with experience.

Position Summary

Housing Operations Leadership & Program Administration

• Independently administer and coordinate complex housing operations for Employee & Family Housing.
• Lead daily housing operations and coordinate cross-functional workflows supporting resident services, resident account administration, and operational continuity.
• Develop, implement, and continuously improve housing operational procedures, workflows, and service standards.
• Analyze housing operations, occupancy trends, workflow efficiency, resident satisfaction, and service delivery to identify operational improvements.
• Develop recommendations supporting strategic occupancy planning, housing utilization, and operational effectiveness.
• Represent Employee & Family Housing on university committees, cross-functional workgroups, and special projects.
• Coordinate operational responses during emergencies, housing crises, evacuations, and other critical incidents.
• Serve as the departmental subject matter expert regarding licensing operations, housing policies, and operational best practices.

 Lead Work Direction, Training & Quality Assurance

• Provide lead work direction to administrative staff, and student employees.
• Assign work priorities, coordinate workflow, monitor work progress, quality, and completion, and ensure timely completion of operational responsibilities.
• Develop standardized operating procedures and quality assurance standards for licensing transactions and resident records.
• Review housing transactions, resident files, licensing agreements, and operational processes to ensure consistency, accuracy, compliance, and customer service excellence.
• Design, coordinate, and facilitate onboarding, cross-training, and continuing education for staff.
• Assist management with recruitment, onboarding, and operational planning.

Licensing Administration & Occupancy Management

• Oversee residential licensing and occupancy administration, including application review, waitlist management, licensing documentation, occupancy assignments, transfers, renewals, move-in/move-out coordination, exceptions, and vacancy management.
• Review and resolve complex licensing transactions within established policies and procedures.
• Resolve escalated resident concerns, occupancy disputes, eligibility issues, and licensing exceptions.
• Coordinate resident communications regarding licensing policies, occupancy changes, and operational procedures.
• Monitor occupancy levels, turnover trends, renewal rates, and housing demand.
• Develop resident retention strategies that improve occupancy and customer satisfaction.
• Collaborate with Facilities to coordinate unit turnover schedules and maximize occupancy.

Strategic Planning, Compliance & Financial Stewardship

• Interpret and apply federal, state, and local housing regulations, Fair Housing laws, ADA requirements, landlord-tenant regulations, licensing agreements, and CSU policies.
• Recommend revisions to departmental policies, operational procedures, and business practices.
• Monitor compliance through operational audits, quality reviews, and documentation standards.
• Develop and monitor operational performance indicators including occupancy rates, licensing timelines, transaction accuracy, customer service metrics, and workflow efficiency.
• Prepare executive reports, dashboards, and operational analyses supporting leadership decision-making.
• Collaborate with Financial Services regarding occupancy revenue, billing, refunds, receivables, and financial reconciliation.
• Identify operational efficiencies supporting revenue optimization and responsible resource management.
• Coordinate with Risk Management, Public Safety, Facilities, and university leadership regarding operational issues.

Technology, Innovation & Continuous Improvement

• Serve as departmental subject matter expert for housing management systems and licensing technologies.
• Participate in system implementation, testing, upgrades, and workflow improvements.
• Recommend technology enhancements supporting operational efficiency and improved customer service.
• Lead continuous improvement initiatives utilizing data analysis and operational assessment methodologies.

Other Duties as Assigned

Minimum Qualifications

In addition to Housing Operations Professional II knowledge and skill requirements, work assignments typically require:

• Thorough and advanced knowledge and understanding of housing operations in order to build and maintain sound policies, processes, and procedures in order to provide excellent services to a diverse campus community.
• Demonstrated competence in independently applying advanced judgment to resolve difficult and complex problems and issues.
• Thorough and advanced knowledge and skill in applying and interpreting applicable regulations, standards, and guidelines. Ability to make recommendations for changes based on interpretations and principles of professional practices
• Advanced analytical and organizational skills to organize, prioritize, and oversee housing operations, and successfully complete special projects within time and budget constraints.
• Advanced communication and interpersonal skills, including political acumen to build partnerships and communicate effectively across all employee groups (e.g. faculty, campus and system leadership, administrative staff) in a diverse environment. Ability to effectively present ideas and training.
• Advanced knowledge of higher education housing operations and management current best practices.

Experience and Education:

Equivalent to a bachelor's degree in a related field and four years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis

Preferred Qualifications:

• Master’s degree in higher education, public administration, business administration, housing administration, or a related field.
• Five or more years of progressively responsible experience in university housing, employee and family housing, multifamily housing, affordable housing, or property management.
• Experience providing lead work direction and training to administrative support staff or student employees.
• Experience with occupancy forecasting, housing analytics, licensing administration, and strategic occupancy planning.
• Experience developing operational procedures, quality-assurance standards, and process improvements.
• Experience interpreting and applying applicable housing regulations, Fair Housing requirements, accessibility requirements, university policies, and licensing agreements.
• Experience using housing-management systems such as StarRez, OneSite, or a comparable system, as well as reporting tools such as Excel, Power BI, or Tableau.
• Experience coordinating emergency housing operations and cross-functional projects.
• Relevant Fair Housing, property-management, process-improvement, or project-management certification.

Required License/Certification

• Valid California's Driver's License
• Ability to obtain authorization to drive on State Business

Environmental/Physical/Special

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions.  SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).

Thank you for your interest in employment with California State University (CSU).  CSU is a state entity whose business operations reside within the State of California.  Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception.  While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time

*SFSU INTERNAL APPLICANTS ONLY*