Lead HR Generalist

Overview

At SCA Health, we believe health care is about people the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isnt just what we do, its how we do it. Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

Our values arent empty words they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, youll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

Responsibilities

The Lead HR Generalist:

• Provides dedicated HR support to Physicians by addressing standard and complex HR inquiries, directly managing and resolving cases and concerns, and coordinating end-to-end case management through resolution.
• Proactively manages and resolves physician-related escalations and complex questions and issues by partnering with HR COEs (Employee Relations, Total Rewards, Talent, Payroll, etc.) and operational leaders; ensures timely, accurate, and compliant outcomes. Physician reach-outs are the highest priority.
• Builds and maintains effective relationships between Physicians and HR teams to improve communication, set expectations, and drive consistent, high-quality support and service delivery.
• Develops the Physician Experience strategy, translating needs and feedback into prioritized initiatives; partners cross-functionally to execute the strategy and measure impact over time.
• Able to effectively integrate data, feedback, and observations from a variety of sources across time to anticipate upcoming needs and improve the teammate and physician
• Successfully leads or participates in projects across HR functional teams from inception to delivery, while also partnering with the business and other operational teams.
• Prioritizes continuous process improvement as Service Delivery optimization efforts launch and are executed through a transformational roadmap.
• Potential to directly manage and oversee HR Generalists.
• Effectively supports new centers, physician groups, and practices from diligence, acquisition, to integration alongside the D&I team. Identifies risks, recommends solutions, works with other members of HR, and interacts with center teammates through training opportunities. Supports flawless integration which maximizes investment. May collaborate with other resources to ensure integration and experience success.
• Supports the Service Delivery support model evolution and enhancement related to Tiered support, Centers of Service support frameworks, and movement of work.
• Leverages internal and external HR support resources to resolve issues. Escalates complex issues or those which indicate trends which could impact the company and Physician groups.
• Maintains the Service Delivery Service Catalog.
• Provides recommendations on internal best practices, mitigating risks, policy, and compliance related topics.
• Proactively maintains knowledge management inventories and ensures accurate Physician facing and HR facing information.
• Improves knowledge management capabilities and strategies as it relates to Physician facing content in Teammate Service Center and internal HR facing content.
• Stays informed on labor laws, compliance topics, regulatory requirements, and emerging policy.
• Leverages analytics, trend insights, and qualitative feedback to proactively identify emerging needs and drive continuous improvement across the Physician experience.

Qualifications

• Bachelors degree in applicable field required and 3-5 years of Human Resources experience.
• Healthcare experience is required. Experience supporting Physicians strongly preferred.
• PHR or SPHR preferred; PHR-CA or SPHR-CA a huge plus.
• Able to travel quarterly to facilities and practices.
• Project management and change management experience are a plus.
• Working knowledge of all functional areas of Human Resources.
• Must have strong MS Office skills.
• Background utilizing ServiceNow and UKG Pro systems and applications.
• Ability to manage a significant workload and fast-paced flow of expected output.
• Comfortable with matrix and remote reporting relationships.
• Thrives in ambiguous situations and can quickly steer in different directions.

Skills & Competencies:

• Live and inculcate in others the SCA Values of Integrity, Teamwork, Service Excellence, Accountability, Continuous Improvement, and Clinical Quality.
• Able to use resources to provide solutions to complex, ambiguous problems. Able to look at issues globally.
• Able to remain calm and focused with multiple competing priorities in a rapidly moving, changing environment.
• Keen organizational and planning skills. Personally possesses strong planning and execution skills.
• Get things done at a rapid pace and organize self and teams to deliver results as a large-scale organization, working with a broad range of people.
• Emotionally mature and personally secure. Self-aware and accepts constructive feedback; does not let ego impede collaboration, teamwork, and candid accountability.
• Demonstrates high emotional intelligence by remaining composed under pressure, navigating sensitive situations with empathy, and adapting communication to meet the needs of diverse Physician personalities.
• Organizationally knowledgeable; understands how to navigate complex, matrixed organizations to get work done.
• Interpersonally savvy; builds rapport quickly and adapts communication style to audience and situation.
• Ability to influence without authority; aligns stakeholders and Physicians through data, logic, and relationships.
• Credible thought partner; provides sound judgment, practical guidance, and clear recommendations.
• Strong functional relationship building across HR and operational partners.
• Able to manage and work through conflict; facilitates productive dialogue and drives to resolution.
• Innovative; continuously seeks new approaches to improve service delivery and the end-user experience.
• Trustworthy; handles sensitive information with discretion and follows through on commitments.

USD $80,000.00/Yr. USD $90,000.00/Yr.