Lead HR Services Administrator

KEY responsibilities

• Lead and support end-to-end HR operational activities across the employee and contingent worker lifecycle, including hires, onboarding, job changes, transfers, promotions, and offboarding. 
• Serve as a lead point of contact for managers, employees, new hires, and HR stakeholders, providing guidance on HR processes, lifecycle transactions, and issue resolution. 
• Execute and oversee complex Workday or HRIS transactions with a focus on accuracy, data integrity, timeliness, compliance, and audit readiness. 
• Coordinate HR projects and process improvement initiatives, including tracking milestones, identifying dependencies, and supporting implementation. 
• Analyze HR case, transaction, and service delivery data to identify trends, risks, root causes, and improvement opportunities. 
• Prepare operational reports, metrics, dashboards, and documentation to support business reviews, audits, decision-making, and continuous improvement. 
• Monitor transaction quality, compliance requirements, service risks, and process adherence; escalate issues with context, recommendations, and follow-through. 
• Partner with Payroll, HRBPs, HRIS, Benefits, Procurement, Compliance, and other teams to deliver consistent HR service outcomes. 
• Provide informal guidance, knowledge sharing, and process support to HR Services team members to promote consistency and operational excellence. 
• Contribute to client-centric HR processes, service delivery improvements, and scalable HR operations that support engagement and high performance. 

KNOWLEDGE & ATTRIBUTES

• Strong knowledge of HR operations, HR administration, and employee lifecycle processes, with sound judgment in complex or non-routine scenarios. 
• Proficient in Workday or similar HRIS platforms, including complex transactions, data integrity, process troubleshooting, and service delivery support. 
• Strong project coordination, process improvement, reporting, metrics, and analytical skills to support operational performance and continuous improvement. 
• Solid understanding of HR compliance, documentation standards, audit support, risk mitigation, accuracy, and confidentiality. 
• Strong communication and stakeholder management skills, with the ability to collaborate across HR, Payroll, HRIS, Benefits, Compliance, managers, and employees. 
• Demonstrates lead-level ownership, accountability, prioritization, problem solving, and influence without direct people management responsibility.  

ACADEMIC QUALIFICATIONS & CERTIFICATIONS

• High School Certification or related qualifications.   
• Completion or working towards completion of a diploma or degree in a Human Resources field or similar is highly beneficial.

REQUIRED EXPERIENCE

• Experience in HR operations, shared services, HR administration, or a related HR service delivery environment, preferably with regional or global scope. 
• Hands-on experience supporting employee lifecycle activities, including onboarding, job changes, transfers, promotions, offboarding, and contingent worker administration. 
• Experience processing and validating Workday or HRIS transactions with a focus on accuracy, data integrity, compliance, and timely delivery. 
• Experience coordinating HR projects, process improvements, workflow changes, or operational initiatives from planning through execution support. 
• Experience preparing and analyzing HR reports, metrics, dashboards, or trend summaries to support decisions and service improvement. 
• Experience supporting audit, compliance, documentation, quality control, and cross-functional issue resolution. 
• Experience providing informal guidance, peer support, training, or process expertise is preferred.

Work conditions & other requirements

• Perform work from a remote location with stable internet connection.

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