Lead HVAC Service Technician – Operations Manager Track

• Diagnose, troubleshoot, repair, and maintain residential and light commercial HVAC systems.
  
  
• Provide honest, accurate recommendations that help customers make informed decisions.
  
  
• Communicate clearly with homeowners, explain technical issues in understandable terms, and build lasting customer relationships.
  
  
• Maintain the highest standards of professionalism, punctuality, workmanship, and customer care.
  
  
• Take pride in your work, your appearance, your equipment, and your company vehicle.
  
  
• Follow established safety procedures and industry best practices.
  
  

• Help recruit, train, and mentor new HVAC technicians.
  
  
• Share technical knowledge and help others improve their skills.
  
  
• Set an example for professionalism, accountability, and exceptional customer service.
  
  
• Help establish processes and best practices that make our team more effective.
  
  
• Support technicians with difficult diagnoses and escalated customer concerns.
  
  
• Work directly with ownership to identify opportunities to improve the business.
  
  

• Leading, coaching, and developing our service team.
  
  
• Coordinating daily service operations, scheduling, and dispatch.
  
  
• Monitoring key business metrics, including customer satisfaction, technician productivity, revenue, and profitability.
  
  
• Helping technicians improve both technical performance and customer experience.
  
  
• Building a positive, high-performing team culture.
  
  
• Improving operational efficiency and developing processes that support business growth.
  
  
• Helping make decisions that shape the future of our company.
  
  

• Several years of successful experience servicing residential HVAC systems.
  
  
• Strong diagnostic, troubleshooting, and repair skills.
  
  
• A commitment to high-quality workmanship and doing the job right.
  
  
• Applicable HVAC certifications and credentials.
  
  
• NATE certification preferred but not required.
  
  
• Valid driver's license and driving record acceptable under company insurance requirements.
  
  
• Ability to meet applicable background screening and employment requirements.
  
  

• Genuinely enjoys interacting with customers and coworkers.
  
  
• Can explain complicated technical problems in a way customers understand.
  
  
• Makes people feel comfortable, respected, and confident.
  
  
• Handles difficult situations with patience and professionalism.
  
  
• Builds trust through honesty, integrity, and follow-through.
  
  
• Understands that exceptional customer service is what builds a successful business.
  
  

• Has ambitions beyond their current position.
  
  
• Takes initiative rather than waiting to be told what to do.
  
  
• Is eager to learn new skills, including leadership and business operations.
  
  
• Takes ownership of problems and follows through on solutions.
  
  
• Welcomes feedback and is always looking for ways to improve.
  
  
• Enjoys teaching, mentoring, and helping others succeed.
  
  
• Wants to be part of building something, not just collecting a paycheck.
  
  

• Competitive compensation based on experience and qualifications.
  
  
• Performance-based incentive opportunities.
  
  
• Leadership development and career advancement opportunities.
  
  
• Ongoing technical training and professional development.
  
  
• Opportunity to grow into a Service Manager or Operations Manager position as the business expands.
  
  
• Additional compensation and benefits details discussed during the hiring process.