Lead I, Cont Improvement

Progress Rail

Winston-Salem, North Carolina

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JOB DETAILS

SKILLS

Analysis Skills, Blueprints, Caterpillar Equipment, Computer Skills, Corrective Action, Corrective and Preventative Action (CAPA) Systems, Customer Relations, Data Analysis, Data Entry, Detail Oriented, Documentation, Geometric Dimensioning and Tolerancing, High School Diploma, Internal Audit, Leadership, Leading Edge Technology, Maintain Compliance, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Multitasking, Operations Planning, Presentation/Verbal Skills, Problem Solving Skills, Production Part Approval Process (PPAP), Project Portfolio Management (PPM), Project Tracking, Quality Assurance, Quality Management, Quality Metrics, Quality Monitoring, Return Merchandise Authorization (RMA), Returns Processing, Time Management

LOCATION

Winston-Salem, North Carolina

POSTED

30+ days ago

PRS Facility Location
Winston Salem, NC - 329
Job Purpose
Collaborate and work with customers including: Customer Issue Response, Investigation, Containment, and Sorting, Corrective & Preventive Actions (CAPA) / Go See Acts (GSA), Production Part Approval Process
Deviation Approval Process, Return Material Authorization Process, Quality Metrics & Reporting and Internal Audits & Compliance

Req ID
11715BR
Company Description
Progress Rail stands at the intersection of legacy and innovation-driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world's largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company's products are in operation across more than 100 countries-powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail-they are making history every day.
Education / Training
College Degree, or High School Diploma with 2 years experience working with customers / suppliers and external contacts.

Job Title
CI Lead
City
Winston Salem
Key Job Elements
Customer Issue Response, Investigation, Containment, and Sorting
• First point of contact for all customer initiated quality notifications,
• Ensure timely acknowledgment, initial investigation, and responses to Customer NCMs.
• Ensure timely internal and external containment actions. Prevent repeat occurrences until corrective actions can be implemented.
• Issue internal Quality Alerts, monitor NCMs, and research history
• Coordinate 3rd Party inspection, sorting, and rework activities at CAT Decatur.
• Issue Coupa requisitions for related service payments and ensure proper documentation.

Corrective & Preventive Actions (CAPA) / Go See Acts (GSA)
• Complete Customer Corrective Action Requests (CARs) in a timely manner.
• Initiate internal CAPAs in response to confirmed escapes and track progress to closure.
• Coordinate, Lead, and Conclude Go-See-Act events related to escapes; schedule, document, and drive effective resolutions in a timely manner.
• Monitor, Maintain and update all NCM related issues, GSAs, and CAPA.

Production Part Approval Process
• Manage the administration of PPAPs. New PPAPs,

Submissions, Approvals, and Interim Approvals.
• Coordinate teams to ensure PPAPs are executed to plan (Ops, QA, Engineering)

Deviation Approval Process
• Coordinate and track all Progress Rail Winston Salem (PRWS) deviations through the CAT deviation system. Ensure Deviations information is complete, submitted, and responded to in a timely manner.
Return Material Authorization Process
• Verify RMA information is complete for both Rail and CAT customers, submit RMA requests and monitor through the ETQ system(s).
• Coordinate, Lead, and Conclude Go-See-Act events related to returned material to salvage parts.

Quality Metrics & Reporting
• Compile and deliver monthly Quality Metrics, including Parts Per Million (PPM) and Defects Per Unit (DPU), to management.

Internal Audits & Compliance
• Conduct internal LPA (Layered Process Audits), Packaging Audits, ABBS audits, 5S audits and others as assigned.
• Ensure compliance with internal and customer quality standards.

Qualifications and Experience
Role maintaining thorough documentation with attention to detail. Highly experienced with computer, Microsoft office, and spreadsheets. Mechanical aptitude and understanding. Previous roles focused on customer quality, internal quality, inventory, data entry, and data analysis

Preferred Skills
• Strong analytical and problem solving skills. Understand customer blueprints and specifications.
• Excellent computer skills: Excel, Power Point, Word, Teams, SharePoint
• Able to learn and utilize all aspects of Customer and Internal Software Programs; including but not limited to: Supplier Connect, LN, QDAS, IPREP, Coupa, PRS ETQ,
Written and Verbal communication and professionalism
• Ability to manage multiple urgent priorities simultaneously
• Knowledge and Understanding of the Quality Management System (including items outlined above)
Knowledge and Understanding of GD&T, Blue

About the Company

Progress Rail

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