Architectural Services, Atlassian JIRA, Business Solutions, Cloud Computing, Communication Skills, Consulting, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Design Document, Documentation, Ecosystems, Enterprise Architecture, Healthcare, Information Technology & Information Systems, Multitasking, Offshoring, Prototyping, Quality Assurance, Reengineering, Requirements Management, Sales, Salesforce.com, Scrum Project Management and Software Development, Software Development, Systems Analysis, Team Lead/Manager, Use Cases
Job Title: Senior Salesforce Consultant / Business Systems Analyst (Remote)
Pay: 55/hr
* Please include your Linkedin on your resume *
Role Overview
We are seeking an experienced Senior Salesforce Consultant / BSA to lead solution design initiatives within the Salesforce ecosystem. This role involves close collaboration with Senior Salesforce Architects, business stakeholders, and client SMEs to deliver scalable and effective CRM solutions.
The ideal candidate will play a key role in driving stakeholder confidence, including engagement with executive-level sponsors and enterprise architecture teams.
Key Responsibilities
- Lead solution design for Salesforce implementations across Sales, Service, Experience, Health, and Data Cloud.
- Collaborate with business and IT stakeholders to gather, analyze, and translate requirements into scalable solutions.
- Facilitate requirements workshops, design discussions, and brainstorming sessions across global teams.
- Prepare detailed documentation including:
- Epics, Features, User Stories (JIRA)
- Scope documents
- Gap analysis
- Use cases
- Solution design documents
- Build prototype configurations in Salesforce (Sales/Service/Experience Cloud, Force.com) during the design phase.
- Work closely with development, QA, and offshore teams during build and deployment phases.
- Act as a liaison between business teams and IT to ensure clarity and alignment.
- Support CRM roadmap planning and provide architectural inputs where required.
- Participate in Scrum of Scrums and manage dependencies across multiple parallel projects.
Qualifications
- 8+ years of IT experience, with 5+ years in Salesforce.
- Proven experience in 4–5 end-to-end Salesforce implementations (minimum 6 months each).
- Strong expertise in:
- Sales Cloud
- Service Cloud
- Experience Cloud
- Health Cloud
- Data Cloud
- Hands-on experience with Salesforce configuration and administration.
- Strong experience in requirements analysis and management.
- Proficiency with tools like JIRA, Confluence, etc.
- Excellent stakeholder management and communication skills, including executive-level interaction.
- Experience working in large-scale enterprise environments with multiple parallel projects.
Certifications
A
Axelon Services Corporation