Lead II - Production Support

TekWissen LLC

Greenville, MI

JOB DETAILS
SALARY
$41.98–$41.98
SKILLS
Adoption, Biology, Business Processes, Business Support, Change Requests/Orders, Computer Science, Computer Skills, Continuous Improvement, Diversity, Document Scanners, Documentation, ERP (Enterprise Resource Planning), IT Governance, Identify Issues, Information Technology & Information Systems, Knowledge Transfer, Maintain Compliance, Manufacturing, Manufacturing Execution Systems (MES), Manufacturing/Industrial Processes, Offshoring, Organizational Skills, Printers, Process Engineering, Production Support, Project Lifecycle, Project/Program Coordination, Record Keeping, Standard Operating Procedures (SOP), Support Documentation, Technical Leadership, Technical Support, Testing, Workforce Management
LOCATION
Greenville, MI
POSTED
3 days ago
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation, information technology and services
Position: Lead II - Production Support
Location: Greenville, MI
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
Position Overview:
  • The Site MES IT Coordinator will support Manufacturing Execution System (MES) project implementation and post-go-live support at the manufacturing site level.
  • This role will act as the key coordination point between site users, Global MES teams, IT, Infrastructure, ERP, offshore development/configuration teams, vendors, and implementation partners.
  • The role requires a strong functional and technical understanding of MES platforms and manufacturing processes, with the ability to drive clarity in requirements, support business process reengineering, manage site-level MES governance, and coordinate activities across the MES lifecycle from project start and site readiness through go-live, hypercare, and steady-state support.
Key Responsibilities:
  • Act as the main site-level IT coordinator and governance contact for MES project and support activities.
  • Build strong working relationships with Operations, Quality, MSAT, Validation, site IT, Global MES, Infrastructure, ERP, vendors, and implementation partners to drive alignment.
  • Coordinate MES lifecycle activities including requirements, design, build, testing, training, go-live, hypercare, support handover, and steady-state operations.
  • Track site-level MES actions, risks, issues, dependencies, decisions, and readiness items with clear ownership and follow-up.
  • Coordinate technical and functional discussions between site users, Global MES teams, and offshore development/configuration teams.
  • Support business process reengineering and help align site processes with the core MES template, standard ways of working, and practical shopfloor needs.
  • Drive clarity in MES requirements by capturing site feedback, process gaps, user needs, and local constraints in a structured way.
  • Support site readiness activities including infrastructure, user access, shopfloor devices, printers, scanners, terminals, interfaces, and connectivity.
  • Coordinate required testing and compliance-related activities by helping site teams participate, provide inputs, and close actions as needed.
  • Log, track, and escalate MES issues to the right support teams with clear business impact, priority, and required details.
  • Support creation and update of MES-related documents such as SOPs, work instructions, user guides, support guides, and training materials.
  • Ensure smooth communication between site teams, Global MES teams, support teams, and offshore delivery teams.
  • Compliance & Documentation Support site documentation readiness for MES processes, user roles, support model, SOPs, work instructions, user guides, and training materials.
  • Coordinate required compliance and CSV inputs with Quality and Validation teams, while keeping the role focused on site MES coordination and readiness.
  • Ensure site-level documentation and support materials are updated when MES processes, access, devices, interfaces, or support models change.
  • Maintain clear site records for key decisions, open actions, issue follow-ups, knowledge transfer, and support handover.
  • Continuous Improvement Manage site-level MES governance by coordinating demand, changes, open tickets, priorities, escalations, and improvement items.
  • Coordinate L2/L3 site support after MES implementation and support users with MES issues, questions, and support follow-up.
  • Work with Operations, Quality, MSAT, Validation, Global MES, and support teams to ensure MES does not become a bottleneck for site operations.
  • Identify recurring issues, support gaps, training needs, process pain points, and improvement opportunities to strengthen MES operations at the site level.
  • Support site-level MES change requests, impact assessment, testing coordination, documentation updates, training coordination, and adoption follow-up.
Qualifications:
  • Bachelor degree or equivalent experience in Engineering, Computer Science, Life Sciences, Information Technology, or related field.
  • Experience supporting MES implementation or site IT project coordination in manufacturing environments. Deep unde
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/