Lead, Infrastructure Administration Engineer

Job Classification:

Technology - Engineering & Cloud

Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you'll unlock an exciting and impactful career - all while growing your skills and advancing your profession at one of the world's leading financial services institutions.

Your Team & Role

We are seeking a highly experienced and driven Lead, Infrastructure Administration Engineer to lead a high-performing team in a fast-paced, dynamic environment. This role is critical to ensuring rapid incident response, maintaining business continuity, and continuously improving security operations.

The ideal candidate combines strong technical expertise with proven leadership skills and thrives in environments requiring quick decision-making and adaptability.

Here is What You Can Expect on a Typical Day

Lead Security Operations

• Oversee daily security operations, including incident and change management
• Provide technical leadership to ensure rapid incident detection and resolution
• Participate in and lead response efforts for Priority 1 and Priority 2 incidents
• Ensure operational readiness for troubleshooting and change execution

Manage & Develop a High-Performing Team

• Lead a distributed team of U.S.-based and offshore engineers (FTEs and contractors)
• Support career growth through coaching, mentoring, and skill development
• Foster a collaborative, accountable, and high-performance culture

Drive Incident & Stakeholder Management

• Act as the escalation point for critical security incidents
• Communicate effectively with senior leadership and business stakeholders
• Coordinate cross-functional response efforts to minimize business impact

Collaborate Across Engineering Teams

• Partner with Perimeter and Edge Engineering teams to align operations with design
• Support rollout and operationalization of new security capabilities

Oversee Change & Risk Management

• Review and approve operational changes with appropriate risk assessments
• Identify and escalate risks tied to changes or exceptions
• Maintain accountability for production changes

Own Infrastructure & Lifecycle Management

• Manage lifecycle and health of:

o Firewall platforms

o Proxy technologies (including Zscaler)

• Ensure systems are secure, updated, and optimized

Continuously Improve Operations

• Enhance processes, workflows, and operational standards
• Drive measurable improvements in efficiency and security outcomes

The Skills & Expertise You Bring

Experience

• 8+ years in Security Operations
• Experience managing network and perimeter security environments

Technical Expertise

• Hands-on experience with:

o Check Point and Cisco ASA firewalls

o Proxy solutions

o Web Application Firewalls (WAF)

o Zscaler (preferred)

• Strong understanding of:

o Routing protocols

o Client/server architectures

o Network traffic flow (ingress/egress)

Skills

• Excellent communication and stakeholder management skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving abilities, including use of metrics and data

Certifications (Preferred but not mandatory)

• CISSP
• CCNP Security
• Or equivalent certifications

Leadership

• Proven ability to lead, mentor, and grow technical teams
• Strong collaboration skills across technical and non-technical groups
• Experience providing strategic and operational guidance

What Success Looks Like

• Reduced incident response and resolution times
• High uptime and stability of security infrastructure
• Strong stakeholder trust and communication during incidents
• Continuous improvement in team performance and operational effectiveness

You'll Love Working Here Because You Can

Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better.

• Work in a mission-critical security leadership role
• Collaborate with top-tier engineering and security teams
• Opportunity to shape and mature enterprise security operations

This is a night shift role (Estimated shift hours 6pm - 2am)

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $123,700.00 to $204,100.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.