Lead Infrastructure Operations Engineer (Infrastructure Operations)

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.  

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.  

Join FactSet's Hybrid Cloud Infrastructure team as the Lead Infrastructure Operations Engineer, the senior technical owner of infrastructure operations at our Virginia data center. You will combine hands-on engineering, project oversight, vendor and stakeholder management, and mentorship to keep the facility and its supporting infrastructure reliable, scalable, and cost-effective. 

As a key member of our collaborative team, you will be the point of contact between the data center, partner departments, and director-level stakeholders. You will help ensure that the tools and processes behind our infrastructure keep improving. 

What You'll Do: 

• 6+ Serve as the senior technical owner of infrastructure operations at the Virginia data center. 
• Lead the enhancement of infrastructure software and hardware tooling to improve deployment, connectivity, and the user experience. 
• Provide project management and technical oversight for large-scale technology rollouts and facility buildouts. 
• Drive continuous improvement in infrastructure design, with a focus on autonomy and scalability. 
• Monitor, troubleshoot, and resolve complex production issues, and act as the escalation point for infrastructure support. 
• Partner with director-level stakeholders and other departments to align goals and integrate tools, systems, and projects. 
• Manage contractor and vendor relationships to deliver regionalized services and contracts that are cost-conscious and beneficial to end users. 
• Champion best practices, coach and mentor engineers, and foster technical excellence across the team. 
• Monitor capacity across our infrastructure in the datacenter. 

What We're Looking For: 

• Significant experience in data center or enterprise infrastructure operations, including hardware, networking, and systems support, with a record of increasing responsibility. 
• Bachelor degree in computer science or related. 
• Demonstrated ability to lead technical projects and rollouts from planning through delivery. 
• Experience with alerting, monitoring, and incident management in a production environment. 
• Strong written and verbal communication skills, including with director-level and cross-departmental audiences. 
• Experience coaching and mentoring engineers. 

Nice to Have: 

• Experience negotiating and managing vendor and contractor relationships, particularly with telecoms. 
• Experience with hybrid (on-premises and cloud) infrastructure environments. 
• Scripting or automation skills used to improve operational tooling and deployment. 
• Experience with facility buildouts, colocation, or regional service and contract management. 
• Experience managing assets with ITSM and DCIM tooling.