Lead, IT Change ManagementInformation Technology All Practice Areas Austin, TX, Charleston, SC, Charlotte, NC, Durham, NC, Harrisburg, PA, Miami, FL, Nashville, TN, Pittsburgh, PA, Raleigh, NCAt K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us. Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.We are seeking a Lead, IT Change Management to join K&L Gates LLP. The Lead, IT Change Management is accountable for the IT Change Enablement practice at K&L Gates LLP, ensuring that technology changes are assessed, approved, scheduled, implemented, and reviewed in a manner that protects client service, legal deadlines, confidentiality obligations, and global operational stability. The role is aligned to ITIL® 4 Change Enablement and explicitly aligned to ServiceNow ITSM as the system of record. Candidates must be self-starters who possess the ability to work independently and as part of a team. Excellent communication skills and a commitment to providing the highest quality client service are strongly preferred.Key RelationshipsDirector, Global Support Services / ITSM LeadershipIncident / Problem ManagerGlobal Service Desk and Deskside Support teamsApplication, Infrastructure, Network, Cloud, Identity, and EUC teamsInformation Security, Privacy, and Risk stakeholdersVendors and Managed Service ProvidersFirm leadership and business stakeholdersEssential DutiesOwn and continuously improve the ITIL® 4 Change Enablement practice for K&L GatesGovern Standard, Normal, and Emergency changes using risk‑based approval thresholdsFacilitate Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings and document approval decisionsOwn the enterprise change calendar and manage scheduling conflicts and blackout periodsEnsure changes include validated risk, test, implementation, rollback, and communication plansOversee execution quality for high‑risk changes and coordinate failed‑change responseGovern Post‑Implementation Reviews (PIRs) and drive corrective actionsEnsure audit‑ready change documentation and ServiceNow data qualityDrive continuous improvement using trend‑based metrics and analysisExperience and Skills Required5+ years of experience in IT Service Management, Operations, or Change ManagementDemonstrated ownership of enterprise change governance in complex environmentsITIL® 4 Foundation certification required (advanced certifications preferred)Hands‑on experience with ServiceNow ITSM Change Enablement workflowsStrong risk‑based decision‑making and executive communication skillsAbility to balance governance, speed, and business enablement in a law firm environmentCompensation: $97,300 - $146,000 / yearThe compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.BenefitsMedical/Prescription Drug Coverage (including a Health Savings Account feature)Back‑up Child/Elder Care and access to a caregiving conciergeWellness ProgramVision Insurance401(k) Retirement Plan and Profit SharingBusiness Travel Accident InsuranceShort‑ and Long‑term Disability ProtectionPet InsuranceLife Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment)Health Advocacy ServicesPaid Time Off (25‑30 days per year)Identity Protection/Restoration and Fraud InsuranceParental Leave (18 weeks of which 6 are paid; short‑term disability may provide additional paid time off)Student loan refinancing options and access to a student loan concierge servicePaid Holidays (12)Addiction ResourcesFamily Building BenefitsBreast Milk Delivery and Lactation Support ServicesFlexible Spending AccountsEmployees also may be eligible to receive bonuses and certain expense reimbursementsEmployee Assistance ProgramProfessional Development and CLE Credit Opportunities529 DeductionsRelocationEmployee Referral ProgramCritical Illness InsuranceHospital Indemnity InsurancePerks including: Technology, Entertainment, and Travel Discount ProgramsAll other benefits (such as leaves of absence) required by lawEQUAL EMPLOYMENT OPPORTUNITYThe Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices will not be influenced or affected by virtue of a person's race (including traits associated with race, including hair texture and protective hairstyles such as afros, braids, locks, and twists), religion, creed, color, national origin, ancestry, citizenship, physical disability, mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment, and dismissal. In addition, it is the Firm's policy to provide an environment that is free of prohibited harassment of any kind including, without limitation, that which is based on sex, race, age, disability, ethnic background, or any other category protected by law (including the categories listed above). The Firm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact askHR@klgates.com .Notice: We participate in E-Verify in certain Firm locations for purposes of verifying employment eligibility.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.#J-18808-Ljbffr