Lead IT Endpoint Systems Analyst

Lead IT Endpoint Systems Analyst

Location: San Antonio, TX (Up to 50% travel across Texas)- HYBRID position. Candidate must live within a reasonable commute of the CSO in San Antonio, TX.

Build. Support. Transform.

Touchstone Communities is bringing IT in house-and elevating it to the next level. As we expand and strengthen our technology team to support our skilled nursing communities across Texas, we're creating a lead analyst role that will help shape the strategy, standards, and execution behind how IT supports our communities.

This is an opportunity to step into a hands‑on leadership role with real influence-guiding technical direction, mentoring others, and ensuring our healthcare teams are powered by reliable, secure, and forward‑thinking technology that improves lives every day.

The Role

The Lead IT Endpoint Systems Analyst is a senior, deeply experienced technical leader responsible for engineering, standardizing, and advancing endpoint and field technology solutions across Touchstone Communities.

While this role does not include direct people‑management responsibilities, it carries significant leadership impact-serving as the endpoint authority, primary escalation point, and technical mentor for the organization. You will influence strategy, define standards, and partner closely with Infrastructure and Cybersecurity teams to ensure endpoint systems are secure, compliant, reliable, and scalable.

This role is ideal for an expert who thrives in complexity, owns outcomes end‑to‑end, and enjoys building systems others depend on.

What We're Looking For

• 5+ years of advanced experience in endpoint engineering, systems analysis, or senior‑level IT support in a moderately complex environment (healthcare strongly preferred)

• Proven ability to consult with stakeholders and translate business needs into technical, security, and operational specifications

• Demonstrated experience designing, testing, and documenting:

• Standardized endpoint builds and images

• Configuration baselines and policies

• Application packaging and deployment standards

• Strong automation and scripting expertise (e.g., PowerShell) for deployment, remediation, and standardization at scale

• Advanced knowledge of:

• Identity and access management (AD, Entra ID)

• Device management concepts (Intune/MDM)

• Endpoint security best practices

• Excellent communication, documentation, and problem‑solving skills

• Experience working in environments handling PHI and HIPAA‑regulated data

Key Responsibilities

Systems Analysis & Stakeholder Consultation

• Partner with users, administrators, and IT leadership to gather requirements and define functional and technical specifications
• Analyze current‑state workflows and endpoint behavior to identify risks, inefficiencies, and opportunities for standardization
• Establish, document, and maintain hardware, software, and security standards aligned with operational and compliance needs

Design, Engineering, Testing & Optimization

• Design and implement standardized endpoint solutions including:

• Images and builds

• Configuration profiles

• Application packages

• Security configurations

• Develop, test, and maintain automation and remediation scripts to support consistent deployments and proactive issue prevention

• Plan and execute pilots, patches, and upgrades; validate outcomes and refine solutions based on findings

• Create and maintain detailed technical documentation, including build guides, runbooks, SOPs, and knowledge articles

Endpoint Security & Compliance Engineering

• Partner with Cybersecurity to engineer and validate endpoint security controls

• Lead endpoint‑focused initiatives such as:

• MFA and SSO enforcement support

• Endpoint hardening and vulnerability remediation

• Secure configuration baselines

• Ensure endpoint solutions support HIPAA‑aligned practices and protect PHI across all environments

Technical Leadership & Escalation (Non‑Supervisory)

• Serve as the primary escalation point for complex, high‑impact endpoint issues
• Provide technical guidance, standards, and mentoring to technicians and partners
• Act as a trusted liaison between Field IT, Infrastructure, Security, and Applications teams during implementations and escalations

Operational Ownership & Project Execution

• Lead multi‑site endpoint initiatives including:

• Device refresh programs

• Application rollouts

• Migrations and upgrades

• Conduct site readiness assessments and equipment audits

• Coordinate with vendors and internal partners to ensure implementations meet specifications, security requirements, and documentation standards

Qualifications

• Education: Bachelor's degree in IT or related field preferred (or equivalent hands‑on experience)
• Experience: Advanced endpoint engineering and systems analysis, automation and scripting, identity and access management, device management concepts, endpoint security, and technical documentation

Additional Requirements

• Ability to travel up to 50% across Texas (travel expenses covered or reimbursed)
• Strong ownership mindset with excellent follow‑through
• Ability to safely lift up to 50 pounds when handling hardware

Why Touchstone?

• Competitive compensation and benefits
• Opportunity to define and elevate endpoint strategy and standards across a growing healthcare organization
• High‑visibility, high‑impact technical leadership role
• Collaborative, mission‑driven culture
• Be part of building an in‑house IT organization focused on Making Lives Better