Lead IT Support Specialist Fulfillment Center

Walgreens

KENT, WA

Apply

JOB DETAILS

SKILLS

2nd Level Support, 3rd Level Support, Auditing, Call Centers, Cisco Network Systems, CompTIA A+, CompTIA Network+, Cross-Functional, Customer Escalations, Customer Relations, Database Administration, Desktop PC, Distribution Services, Documentation, Futures, Geography, HTML (HyperText Markup Language), Hardware Repair, Healthcare, Healthcare Providers, IBM AIX Operating System, IBM AS-400 Server, Identify Issues, Inventory Management, Local Area Network (LAN), Maintenance Services, Microsoft Active Server Page (ASP), Microsoft Excel, Microsoft Internet Explorer Browser, Microsoft Office, Microsoft PowerPoint, Microsoft Product Family, Microsoft Visual Basic, Microsoft Windows Operating System, Microsoft Windows Server, Microsoft Word, Network Administration/Management, Network System Hardware, Order/Customer Fulfillment, PC Hardware, PC Software, PHP Scripting Language (PHP Hypertext Preprocessor), Peripheral Hardware, Pharmacy, Printers, Problem Solving Skills, Process Improvement, Radio Frequency, Resolve Customer Issues, Retail, SQL (Structured Query Language), Secondary School, Server Hardware, Team Player, Technical Leadership, Technical Support, Unix Operating Systems, VMWare, VMWare vSphere, Willing to Travel

LOCATION

KENT, WA

POSTED

26 days ago

**Job Description:** **Job Summary:** Responsible for installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc's, printers, pc hardware systems, pc networks, LAN and RF devices. Handles escalated issues from the team and scheduling of work and provides support of manager tasks as needed. **Job Responsibilities:** + Leads installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc's, printers, pc hardware systems, pc networks, LAN and RF devices. Such as: + Utilizing tracking software to track and monitor the resolution of issues and/or open tickets. + Supporting area processes and interface requirements + Resetting equipment or applying solutions to quickly resolve problems + Resolves complex issues. Resolves escalated issues from less experienced support staff. + Identifies and documents fault patterns over a period of time and involve other engineering or other technical resources in the IT function or the vendor community to develop permanent fixes. + Accountable for managing and planning of workload within the area of responsibility. Performs audits and reports on task completion and/or non-completion. May put plans in place in order to accomplish non-completed items as efficiently as possible. + Maintains and troubleshoots proprietary material handling software and systems from vendors such as needed. + Collaborates with customers and advises about technical issues. Answers complex questions regarding PC/printer software/hardware issues, and makes IT recommendations. + Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to facilitate elimination of problems and to create efficient fixes. Troubleshoots second and third level support for any problems experienced by production equipment. May make decisions on when outside technical helps needs to be contacted and called onsite for fixes. + Partners cross functionally to resolve issues. + Orders and maintains inventories supply (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc). + May lift and transports PC's, monitors, terminals and printers for deployment as well as repair. **About Walgreens** Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. **Job ID:** 1776567BR **Title:** Lead IT Support Specialist Fulfillment Center **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Customer Contact Center **Full Store Address:** 19920 66TH AVE S,KENT,WA 98032 **Full District Office Address:** 19920 66TH AVE S,KENT,WA,98032-00000-01412-M **External Basic Qualifications:** + High School/GED and at least 2 years of experience in an IT customer-facing and/or technical support role. + Experience with equipment pieces, including printers, terminals, PCs, RF communication hardware, etc. + Experience with various softwares, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer + Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment. + Knowledge of network infrastructure & server hardware/software, such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare. + Hours of support may require weekend, holiday and/ or off-hours shift coverage. + Willing to travel up to 10% of the time for business purposes (within state and out of state). **Preferred Qualifications:** + Bachelor's degree + Preferred Certificate in Network Plus, Microsoft, Cisco or CompTIA + Experience at a distribution center or manufacturing environment + Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP) + Experience building and maintaining databases (such as Web, Access and SQL) + Experience coordinating service requests with appropriate IT team. + Experience working independently and as part of a cross-functional technical team We will consider employment of qualified applicants with arrest and conviction records. The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** **Store:**

About the Company

Walgreens

Founded over a century ago in 1901, we have a rich and colorful history of continuous improvement and innovation at Walgreens. From inventing the world’s first chocolate malted milkshake to the creation of one of the most popular and sophisticated mobile applications in retail shopping today, we have transformed ourselves into a leader within the retail and drug industry. Walgreens, one of the nation’s largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health well being enterprise. At Walgreens you'll find a team positively energized by the unique talents, ideas, experiences and aspirations of every individual. In other words, you can be your authentic self in our stores, offices and other workplaces, and be comfortable and confident that what matters most here is doing your best to make health and well-being within reach for everyone on a daily basis. Walgreens has a proud legacy of valuing diversity and fostering inclusion more than 100 years-strong, and we're still living that commitment. We intend to be recognized as a “Next Practices” company for diversity and inclusion – one whose cultures, people, perspectives and workplaces reflect the current and future customers we serve while delivering superior business performance. Walgreens has over 9,500 stores in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

WEBSITE

https://www.walgreens.com/

Resume Resources

Free Resume Templates Free Resume Builder