Position - Lead IT support
Location: Stamford, CT.
full time
• Lead IT support operations for systems heavily reliant on third-party applications, ensuring seamless integration with internal systems.
• Manage IT services that directly support high-profile business users, such as traders, analysts, and executives, ensuring their technical needs are met swiftly and efficiently.
• Provide robust infrastructure, tools, and support services to the internal development team, enabling them to build, test, and deploy applications efficiently.
• Implement and manage IT service management (ITSM) frameworks, ensuring best practices in incident, problem, change, and request management.
• Maintain strong relationships with third-party vendors, managing service-level agreements (SLAs), and ensuring timely support and updates for integrated systems.
• Oversee the support and optimization of the organization's cloud infrastructure, ensuring secure, scalable, and cost-effective operations.
• Ensure robust mobile device management (MDM) and secure messaging platforms to meet the needs of high-profile users while maintaining security and compliance with financial industry standards.
• Ensure adherence to regulatory requirements, such as Client and SEC, particularly in the areas of data retention, communication, and audit readiness.
• Manage the procurement of IT tools, services, and software, ensuring cost-effectiveness and strong relationships with key technology providers.
• Drive initiatives to continuously improve service delivery through automation, self-service solutions, and operational optimization