Lead IT support - Stamford, CT

Key Responsibilities & Focus Areas:

1. IT Support & Operations Management – Overseeing IT services, ensuring high-profile users (traders, analysts, executives) receive prompt support.
2. Third-Party Application & Vendor Management – Handling integrations, vendor relationships, and SLAs.
3. Cloud & Infrastructure Support – Managing cloud infrastructure for security, scalability, and cost-effectiveness.
4. IT Service Management (ITSM) – Implementing best practices for incident, problem, change, and request management.
5. Regulatory Compliance – Ensuring adherence to financial industry regulations (Client, SEC).
6. Mobile Device & Secure Messaging Management – Maintaining compliance and security for mobile and messaging solutions.
7. Procurement & Cost Management – Managing IT tools, services, and vendor contracts.
8. Automation & Optimization – Driving operational improvements through automation and self-service solutions.