Job TitleLead Locksmith TechnicianReports ToGeneral Manager or Franchise OwnerBenefitsCompetitive salaryFlexible scheduleFree uniformsOpportunity for advancementTraining & developmentKey Areas of ResponsibilityThe Lead Locksmith Technician/Access Control Technician position is an integral part of FlyLock Security Solutions - Herndon and is key to the growth of the company. All Lead Locksmiths must have the ability to work well in a high‑paced working environment. The individual must work well as part of the team and independently from the FlyLock owner. The Lead Locksmith position is a hands‑on technical position geared toward an individual who has a technical mindset. Ideal candidates will have locksmithing knowledge and demonstrate the ability to learn new technical methods and techniques.ResponsibilitiesPerform emergency work orders for commercial clients only.Install, repair, and maintain commercial and residential hardware.Safe and card access experience is a huge plus.Install, repair, and maintain access control hardware.Modify hardware for locks.Create and maintain master key systems.Perform residential and commercial lock re‑keying and pinning of locks.Interpret a variety of instructions in written, diagram, or schedule form.Troubleshoot with a variety of variables in situations.Clean, maintain, adjust, calibrate, and service equipment used.Read operating and maintenance instructions and procedure manuals.Write simple correspondence.Effectively present information to customers and commercial clients.Perform basic math operations in all units of measure.Cut keys by code.Have a minimum of 2 years' experience in technical hands‑on field experience in the security solutions, access control, door hardware, and other skilled trades.Inspect, install, and service all basic and complex commercial and residential access and video systems.Perform advanced, complex troubleshooting and repair functions for commercial and residential access and video systems such as programming; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, etc.Instruct customers in access and video systems operation by recommending ways to use additional features and capabilities of system installations.Operations SupportReceive verbal instructions from management or clients/customers.Perform small projects as directed by management.Complete and submit paperwork accurately and on time.Qualifications, Knowledge, and SkillsMinimum of 2 years experience in technical hands‑on field experience in locksmithing, access control, door hardware, and other skilled trades.Good relationship‑building skills with a diverse population including all customers' partners, technicians, and all other company employees.Good verbal and communication skills.Ability to manage multiple functions at the same time.Good organizational skills.Able to work with minimal supervision.Capable of working effectively as part of a team.Able to work safely on ladders.Ability to drive in compliance with company vehicle policy.Provide a high level of timely and accurate customer service.Communicate effectively with the client to determine what services are needed.Respond to general inquiries from customers/clients.Physical RequirementsMust be able to fluently understand, speak, and write English.Push, pull, and lift at least 50 lbs.Kneel, crouch, and stoop.Reach above and below the shoulders.Use hands and fingers to grasp, twist, and pull.Climb a ladder and work above ground.Withstand external weather conditions year‑round.#J-18808-Ljbffr