Job Title: Lead Logistics and Customer Service Coordinator Regular Hours: Mon-Fri 7am-4pm
Pay Rate: $30-33 per hour
About Copiers Northwest
Founded in 1986, Copiers Northwest is a leading office technology provider serving businesses across the Pacific Northwest. We help organizations work more efficiently through office technology, software solutions, and responsive local service.
Job Summary
The Lead Logistics and Customer Service Coordinator oversees the scheduling and coordination of all copier and printer deliveries, pickups, and moves for Copiers Northwest. This fast-paced role requires strong communication, organization, and problem-solving skills, along with a high level of customer service. The Coordinator works closely with customers and internal teams to manage logistics, resolve issues, and ensure smooth and efficient execution of each delivery.
Key Responsibilities
Planning & Coordination
Schedule and optimize driver routes for deliveries, pickups, and moves.
Manage multiple installations while prioritizing changing needs and deadlines.
Use SharePoint, Excel, and company software to track orders, routes, and paperwork.
Coordinate product transfers between branches and warehouses.
Communication & Customer Service
Coordinate schedules and logistics with customers, drivers, and internal teams.
Keep departments and drivers informed of delivery updates and changes.
Resolve issues, escalate when needed, and help identify solutions.
Perform other duties as assigned.
Qualifications
1+ year of lead or supervisory experience
Strong customer service background with experience managing a high volume of daily customer and internal communications
Dispatch experience appreciated but not required
Characteristics for Success
Outstanding communication, organizational, and customer service skills
Self-motivated, accountable, comfortable working both independently and collaboratively
Prioritize multiple tasks, meet deadlines and remain composed a fast-paced environment
Proficiency with Microsoft Office and other software is preferred
Other Requirements
Must be able to hear auditory alarms, and sit or stand for long periods throughout the day
May be occasionally be required to work outside normal business hours, including mornings and evenings
Why Join Our Team?
Build a long-term career with a well-established company that values its employees.
Opportunity to grow by taking on greater responsibility, developing leadership skills, and expanding your role over time.
Be part of a collaborative team that works across departments to keep operations running smoothly.
Make a visible impact by improving processes, solving problems, and helping drive day-to-day operational success.
Benefits
Medical Insurance, including Dental and Vision
Paid Vacation + Accrued PTO
Paid Holidays
401K w/Company Match
Employee Assistance Program
Copiers Northwest (CNW) is committed to maintaining a diverse and inclusive workplace. CNW is an equal opportunity employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CNW job opportunities. CNW participates in E-Verify. CNW will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Numbers & Facts
Location
Seattle, WA
Salary
$30–$33 Per Hour
Skills
Auditoryunmatched
Communication Skillsunmatched
Copying Machinesunmatched
Customer Support/Serviceunmatched
Delivery Drivingunmatched
Dental Insuranceunmatched
Establish Prioritiesunmatched
Health Insuranceunmatched
Homeland Securityunmatched
Leadershipunmatched
Logisticsunmatched
Logistics Managementunmatched
Microsoft Officeunmatched
Microsoft SharePointunmatched
Multitaskingunmatched
Organizational Skillsunmatched
People Managementunmatched
Printersunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Social Security Administrationunmatched
Team Playerunmatched
Time Managementunmatched
Transportation Routingunmatched
Warehousingunmatched
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