Cancer, Coaching, Communication Skills, Dental Insurance, Detail Oriented, Hospital, Insurance, Interpersonal Skills, Inventory Levels, Leadership, Massage Therapy, Meet Sales Quota, Mentoring, Onboarding, Operational Support, Operations, Order Supplies, Retail, Sanitation, Service Delivery, Team Building, Time Management, Up-Selling, Vision Plan
Reports to: Spa Manager
Classification: Full Time, Non-Exempt
Position Summary: The Lead Massage Therapist is responsible for delivering exceptional, personalized massage services while supporting daily spa operations and upholding Forbes 4-Star service standards. This role serves as a mentor to the therapy team, ensuring consistency, professionalism, and an elevated guest experience that reflects the luxury brand.
Key Responsibilities:
Guest Experience & Service Excellence
- Provide high-quality massage treatments tailored to individual guest needs, ensuring a luxury, results-driven experience
- Anticipate guest preferences and deliver personalized service in alignment with Forbes 4-Star standards
- Maintain a serene, welcoming, and professional environment at all times
- Address guest concerns promptly and effectively, ensuring complete satisfaction
Leadership & Team Support
- Act as a role model for service, professionalism, and technical skill
- Support onboarding and training of new massage therapists
- Provide ongoing coaching, feedback, and mentorship to enhance team performance
- Assist in maintaining team morale, engagement, and accountability
Operations & Standards
- Ensure treatment rooms are prepared and maintained to the highest cleanliness and presentation standards
- Support adherence to spa protocols, safety guidelines, and sanitation requirements
- Assist leadership with scheduling, coverage, and daily operational flow as needed
- Monitor inventory levels and assist with ordering supplies
Revenue & Retail Contribution
- Promote spa services, enhancements, and retail products in a natural, guest-focused manner
- Support achievement of departmental revenue goals through service excellence and upselling
- Educating guests on post-treatment care and product recommendations
Qualifications:
- Valid state massage therapy license
- 3+ years of experience in a luxury spa or resort environment preferred
- Proven expertise in a variety of massage modalities (e.g., Swedish, Deep Tissue, Therapeutic)
- Previous leadership or mentoring experience strongly preferred
- Strong communication, interpersonal, and guest service skills
- Ability to uphold Forbes 4-Star service standards and brand expectations
Core Competencies:
- Exceptional guest service and attention to detail
- Leadership and team development
- Professionalism and discretion
- Time management and adaptability
- Passion for wellness and luxury hospitality
Work Environment & Expectations:
- Ability to work a flexible schedule, including weekends and holidays
- Physical stamina to perform multiple treatments per day
- Commitment to maintaining a polished, professional appearance in accordance with brand standards
TOTAL COMPENSATION
- Base Salary
- Medical, Dental & Vision Insurance
- Health and Dependent Care FSA Options
- Life Insurance, Short-Term Disability and Long-Term Disability
- Critical Illness, Cancer, Hospital Indemnity and Accident Supplemental Insurance
- 401k with Employer Match
- Paid Time Off (PTO) & Sick Leave