Lead Media Service Design Analyst

Job Title :Senior Service Design & Operating Model Consultant

Position Overview

Help shape a scalable self-service operating model by analyzing current processes, learning a proprietary platform, documenting end-to-end workflows, and developing governance and service design artifacts that enable future growth and operational excellence.

What You'll Do

• Learn platform workflows through demonstrations, shadowing, guided testing, and simulated campaign scenarios

• Document in-platform activities and end-to-end activation workflows, including approvals, handoffs, data, content, and technology dependencies

• Lead service discovery, stakeholder engagement, current-state assessment, and evidence-based analysis

• Evaluate representative use cases to define self-service capabilities and operational boundaries

• Design service definitions, intake processes, prioritization, governance, escalation, and support models

• Create service blueprints, RACI matrices, decision-rights models, and phased implementation approaches

• Assess readiness across data, content, privacy, measurement, integrations, change management, and operational support

• Develop recommendations covering ownership, governance, resource models, risks, and implementation next steps

Required Qualifications

• 5+ years of experience in service design, operating-model development, operational transformation, business analysis, consulting, or a related field

• Demonstrated ability to rapidly learn and operationalize unfamiliar or proprietary platforms

• Experience discovering and documenting business processes through system exploration, observation, interviews, workshops, and hands-on testing

• Experience creating process maps, service blueprints, governance frameworks, RACI models, resource models, and implementation recommendations

• Strong analytical, facilitation, documentation, stakeholder management, and executive presentation skills

• Ability to work independently and maintain momentum in ambiguous environments

Preferred Qualifications

• Experience in paid media operations and orchestration

• Exposure to campaign operations, audience activation, MarTech, customer data platforms, or omnichannel orchestration

• Experience working with agencies, technology partners, external suppliers, or managed-service providers

• Experience in pharmaceutical, healthcare, or another highly regulated environment

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