Lead Medical Assistant - Primary care

Swedish

Bellevue, WA

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JOB DETAILS

SKILLS

Ambulatory Care, Best Practices, Certified Medical Assistant, Clinical Competency, Clinical Practices/Protocols, Clinical Support, Clinical Validation, Coaching, Communication Skills, Community and Social Services, Customer Support/Service, Diversity, Healthcare, Healthcare Quality, Hospital, Leadership, Medical Assistance, Mentoring, Onboarding, Primary Care, Safety Process, Social Work, Training Program, Training/Teaching

LOCATION

Bellevue, WA

POSTED

8 days ago

The Lead Medical Assistant for Primary Care Enhanced Onboarding plays a pivotal role in shaping the first impression and longâ€'term success of our new caregivers. This role blends clinical expertise, coaching, and operational leadership to deliver a consistent, highâ€'quality onboarding experience that accelerates confidence, competence, and connection to our culture. Serving as a subjectâ€'matter expert and frontline mentor, the Lead MA partners closely with clinic leaders and educators to reinforce best practices and bridge training from the classroom to realâ€'world clinic operations. If you're passionate about developing people, elevating practice standards, and influencing care delivery at scale, this role puts you at the center of meaningful change. At Providence Swedish, caregivers aren't just valued â€" they're the heartbeat of everything we do. Join Primary Care at Swedish and be part of a missionâ€'driven team delivering patientâ€'focused, wholeâ€'person care in a culture that champions trust, collaboration, and respect. This is a place where your ideas matter, your impact is visible, and your growth is actively supported â€" because empowering caregivers is how we deliver exceptional care. Coursework/Training Graduate of an accredited school that includes hands on training in a clinical setting for medical assistants ~ Coursework/Training Graduate of a registered medical assistant apprenticeship program ~ Coursework/Training Has completed two years of medical training in the United States Armed Forces ~ Washington Medical Assistant Certification ~ 3 years medical assisting experience in a clinic setting. ~3 years experience in providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion. ~6 months working experience in a PSJH clinic within the last 3 years, OR 18 months experience in a Lead MA role in a clinical setting in lieu of National Medical Assistant Certification Primary Care medical assisting experience, with demonstrated proficiency in highâ€'volume ambulatory clinic workflows Prior experience serving in a Lead MA, Senior MA, Preceptor, Trainer, or informal leadership role, supporting onboarding, mentoring, or skills development of peers Experience designing, delivering, or supporting structured onboarding and training programs, ideally at scale or across multiple clinics Strong coaching and facilitation skills, with the ability to teach adult learners and translate clinical standards into practical, realâ€'world application Advanced knowledge of Primary Care workflows, including Epic (AMB), inâ€'basket management, clinical skills validation, and scopeâ€'ofâ€'practice standards Demonstrated ability to partner with clinic leaders, educators, and interdisciplinary teams to standardize workflows and reinforce best practices Comfort working in ambiguity and fastâ€'paced environments, balancing training responsibilities with frontline clinical support as needed Strong communication and changeâ€'management skills, with the confidence to model expectations, provide feedback, and influence practice adoption Experience supporting quality, safety, or processâ€'improvement initiatives within an ambulatory care setting Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we're dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national ori

About the Company

Swedish

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