Premier Outpatient Behavioral Health - Montgomery County
FT/ DAYS/ 80 hours per pay
Summary
The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration and customer service for the operation of the business office in a medical center. The MCR handles a high volume of sensitive medical, financial and personal information on a daily basis. The MCR is responsible for daily scheduling, incoming calls, patient registration, billing/collection functions, and other duties as assigned such as but not limited to:
Maintain a full schedule for the providers
Intercept questions about billing from patients
Help co-workers with computer issues
Help co-workers with EPIC issues/questions
Learning how to do accounts payable
Intercept questions from pharmacies
Schedule patients for testing
Talk with janitorial company about issues we are having
Call EPIC and PHP IT for computer issues
Write up and distribute certified letters to patients
Update Cash Balancing sheet on TEAMS when manager is out
Help patients set up MyChart
Help patients with MyChart login issues(i.e. forgetting usernames, passwords, resetting
passwords)
Leading downtime process when needed
Handle Pharmacy representative communications
Manage workqueues
Collaborate with the office manager to resolve issues or concerns with the administrative
Staff
Nature and Scope
The Medical Center Representative is responsible for the daily operations of the clerical components of the center. The MCR will accurately and efficiently process the arrival and exit of 20 or more patients per day. The MCR is under the direct supervision of the Practice Manager.
Essential Duties & Functions:
Patient Data and Information Management:
Collect appropriate patient history, including proper registration, pre-visit planning
Apply appropriate medical terminology to all patient documentation.
Ensure that appropriate signed releases are acquired, and office records and forms are distributed and forwarded to appropriate parties, including scans and faxes.
Quality and Compliance:
Meet state and national regulatory compliance standards.
Participate in quality initiatives and implement them as required.
Assist in maintenance quality/safety auditing safety manual, and additional quality/safety as identified as routine operations.
Assist in coaching of staff for quality/safety compliance.
Non-Clinical Area and Equipment Maintenance/Financial Stewardship:
Maintain lobby areas, including cleaning.
Ensure front office supplies and equipment are ordered and well stocked.
Ensure all non-clinical equipment is in working order.
Implement an escalation process for equipment issues and a communication plan for the staff.
Assisting manager with editing templates for provider schedule management as needed.
Patient Communication and Follow-Up:
Ensure use of 1-pager for all patients visits.
Ensure appropriate follow-up is provided and address areas of concern within the office.
Respond to incoming and outgoing correspondence, including addressing patient concerns.
Ensure proper flow of patients throughout the practice.
Training and Staff Development:
Assists/Preceptor in training new staff.
Ensure that orientation paperwork is completed both within 48 hours (Initial PPN) and at the 90-day mark.
Assists in performance management, including routine audits and peer coaching in collaboration with the practice manager.
Non-Clinical Workflow and Efficiency Management:
Ensure call wait times are minimal, referrals are processed timely
Assign daily tasks to staff and oversee daily operations at the front desk/call rooms.
Manage work queues, coverage of in-basket messages, and progress of tasks/reports given by manager.
Qualifications
High School diploma or GED, required.
Two to three years of experience in an ambulatory health care facility sought.
Applicants must have strong knowledge of medical terminology and a thorough understanding of HIPAA law. Confidentiality is of utmost importance.
Knowledgeable of Third Party Payers, ICD-10 and CPT Coding is a plus.
Computer and Keyboarding skills is required; Experience with Electronic Medical Records is an advantage, EPIC is preferred.
The ability to prioritize and perform multiple tasks in a fast-paced environment is essential.
Ability to work well with multiple teams and in multiple settings