Lead Medical Lab Client Service Representative

Requisition Details

GENERAL REQUISITION INFORMATION

EEO Statement:

UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.

Location Omaha, NE Requisition Number: Staff_14969 Department Pathology, Microbiology & Immunology 50000521 Business Unit College of Medicine Reg-Temp Full-Time Regular Work Schedule Monday - Friday; 1:30PM - 10:00PM; Rotating weekends & holidays Remote/Telecommuting No remote/telecommuting opportunity Position Summary

Responsible for all duties related to processing and result reporting of outreach laboratory specimens directly impacting patient care: specimen handling, proper specimen storage, test ordering, test availability, specimen requirements and distribution of patient specimens for laboratory testing. Manages information pertaining to patient specimens, and provides responsible, difficult and precise technical and clerical assistance requiring independent judgement, self-motivation, and exacting detail. This position directs daily work of the Client Service Representative team to facilitate an efficient and effective work environment; assists with the management of procedures including the review, changes, and implementation; as well as provides extensive client service communication with internal and external customers of Regional Pathology Services (RPS), the Nebraska Public Health Laboratory (NPHL), and the Department of Pathology and Microbiology.

Position Details

Additional Information

Posting Category Healthcare Working Title Lead Medical Lab Client Service Representative Job Title Health Care Associate (Para) Salary Grade HC12H Appointment Type C2 - REG OFF/SERV HRLY Salary Range $18.413 - $27.644/hourly Job Requisition Begin Date 09/03/2026 Application Review Date 09/10/2026 Review Date Information:

Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.

Required and Preferred Qualifications

Required Education: High School education or equivalent If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)

(Will consider two years post high school education/related experience)

Required Experience 2 years If any experience is required, please specify what kind of experience:

Clinical experience in a healthcare environment

(Will consider two years post high school education/related experience)

Required License No If yes, what is the required licensure/certification?

NA

Required Computer Applications: Microsoft Word Required Other Computer Applications: Required Additional Knowledge, Skills and Abilities:

• Skilled in customer service
• Ability in PC/data entry.

Preferred Education: Associate's degree If any degree/training is preferred, please specify the type:

Healthcare or Biological Sciences.

Preferred Experience:

Outreach laboratory setting.

Supervisory experience.

Preferred License: No If yes, what is the preferred licensure/certification?:

NA

Preferred Computer Applications: Microsoft Excel, Microsoft Outlook Preferred Other Computer Applications: Sunquest, CoPath, Epic or other patient records software Preferred Additional Knowledge, Skills and Abilities:

• Experience in customer service in healthcare environment.
• Knowledge of medical terminology.
• Ability to type 50 words per minute.

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Requisition Specific Questions

Required fields are indicated with an asterisk (*).

• • Do you have a high school education or equivalent?

• Yes

• No

• • Do you have clinical experience in a healthcare environment?

• Yes

• No

• • If you do have clinical experience in a healthcare environment, please elaborate (If No, indicate NA).

(Open Ended Question)

• • Are you proficient in Microsoft Word?

• Yes

• No

• • How did you hear about this position?

• Careerlink

• Employee Referral

• HERC

• Indeed

• Job Fair

• Lincoln Journal Star

• Linkedin

• Omaha World Herald

• UNMC Job Site

• Facebook

• NEWorks

• Handshake

• Other

• • If Other, please specify the source. Otherwise, indicate NA.

(Open Ended Question)

• • Within the past 6 months, have you been affected by a reduction in force or grant funding expiration with the University of Nebraska Medical Center?
• Yes
• No

Applicant Documents

Required Documents

• Cover Letter
• Resume

Optional Documents