Lead Medical Receptionist ~001~(Community Family Clinic) Idaho Falls

Status: Non-Exempt / HOURLY Regular Full Time Reports to: Clinic Administrator

Benefits: Medical, Dental, Vision, 401K, Vacation, Paid Holidays

Essential Duties and Responsibilities (This is not an exhaustive list of all duties/responsibilities. Other duties may be assigned)

• Supervise all aspects of clinic office operations in conjunction with organizational policies and procedures, maintaining a friendly, professional, patient-oriented environment
• Coordinate clinic office meetings and front office activities
• Direct levels of service and patient flow
• Process A/P invoices
• Oversee staff scheduling and performance assessments
• Ability to make decisions in the process of troubleshooting problems for clinic providers
• Schedule patient appointments
• Check in patients in a positive and friendly manner
• Ensure that patients do not wait more than 10 to 15 minutes past scheduled time of appointment
• Collect insurance information, co-pays, payments toward balances, and payments toward deductibles
• Write payment receipts for patients
• Oversee all aspects of clinic office billing operations
• Handle the process of collections at time of service
• Assist counselors, doctors, and physician assistants as needed (making phone calls, pulling charts, checking healthy connections statuses of patients)
• After business hours: log off computers, lock doors, and turn off radio and lights
• Supervise front office staff
• Work as part of a team and exhibit competent and effective communication skills
• Demonstrate awareness and sensitivity to cultural issues and community practices of children and families of CC Idaho's client base
• Ability to multi-task, manage time, meet deadlines and remain calm and professional under pressure
• Maintain standards of confidentiality of CC Idaho clients and records
• Maintain strict confidentiality and compliance with HIPAA standards and other grant requirements
• Perform all work duties and activities in compliance with CC Idaho, Joint Commission, OSHA and HIPAA regulations