Lead Member Care Coordinator

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, 2 PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title - Lead Member Care Coordinator

Department - Population Health

Reports to - Population Health Manager 

Benefits - 

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• CME (Continuing Medical Education)

About Position:

• Work Location: 88 Vilcom Center Dr., Suite 110, Chapel Hill, NC 27514
• Schedule: Monday through Friday, 8:00am to 5:00pm
• Travel: As Needed

Job Summary - The Lead Member Care Coordinator (LMCC) provides clinical and administrative oversight, training, and strategic guidance to the member care coordination team, while also delivering direct care and resource coordination to Piedmont patients. Acting as the team lead, the LMCC performs all duties of the Member Care Coordinator role, assists with population health initiatives to improve patient outcomes, and oversees coordination workflows. Additionally, the LMCC tracks performance metrics and provides ongoing team training. The Lead Member Care Coordinator will collaborate with multidisciplinary teams, community partners and other stakeholders as applicable. Performs other duties as assigned.

Job Duties/Responsibilities - 

• Supervision of member care coordinators
• Training and development of administrative staff
• Works in collaboration with management to ensure PHS policy compliance.
• In collaboration with management team insures optimal patient access and efficiency practices are met.
• Coordinates monthly member care coordinator meetings and creates meeting agenda and minutes.
• Attends payor and network meetings as needed.
• Assist care management teams, internal and external for the coordination of patient care.
• Monitors and reviews member care coordinator productivity and key performance indicators.
• Supports member care coordinators with oversight and guidance as needed.
• Analyze and synthesize population health outreach data to optimize and guide the team's ongoing community interventions.
• Assists with interviews and hiring practices for the care coordination team.
• Engages in patient outreach to identify social determinants of health needs, linkage to services and resources, care coordination, and referral coordination.
• Assists Population Health Leadership in the execution of population health initiatives as needed. 

Minimum Qualifications -

Education: High School diploma or an equivalent combination of education and experience.

Required: Excellent communication skills. Two to three years of care coordination experience in a health care setting. Prior management experience of 2 years or more years.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment

Salary Range: $52,806 - $70,107

EEO Statement

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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