Lead Mitigation Technician

PuroClean of Central Southwest Houston

Houston, TX

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JOB DETAILS

SKILLS

Asset Management, CoS (Class of Service), Coaching, Communication Skills, Customer Satisfaction, Detail Oriented, Documentation, Emergency Services, Equipment Maintenance/Repair, Facilities and Maintenance, Insurance, Lead Generation, Leadership, Lift/Move 50 Pounds, Marketing, Multitasking, Online Courses, Operations Management, Organizational Skills, Preventative Maintenance, Procedure Implementation, Production Control, Production Management, Project/Program Management, Record Keeping, Safety Process, Sales, Servant leadership, Staff Training, Team Lead/Manager, Telephone Skills, Time Management, Training/Teaching, Up-Selling

LOCATION

Houston, TX

POSTED

13 days ago

Benefits:

Company parties
Free uniforms
Opportunity for advancement
Paid time off
Training & development

Project Team Leader
Perks:

Online Mobile Courses
Paid Training for Career Advancement
Opportunity to Help People in Times of Need
Competitive Wages

Company and Culture:
PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description:
With a ‘One Team’ mentality, manage and complete jobs according to PuroClean® processes per work order. Respond to service calls when needed. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Monitor all assigned jobs to ensure customer needs are met. Perform sales and marketing activities, including add-on sales and security checks. Communicate and establish relationships with commercial, insurance, and residential customers. Job documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Add-on sales are made to customers. Communications to Project Manager, Operations Manager, General Manager or Owner, as appropriate, and customer are timely. Working to ensure all customer needs are met in a kind and sympathetic way, our Project Team Leaders take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Responsibilities:

Managing Customer Satisfaction and representing the brand
Effectively perform all aspects of the production processes
Continued development of production skills and expertise
Financial asset and equipment management
Following all uniform and policy guidelines in line with the Brand Identity Guide
Always leaving jobsites with a clean and orderly appearance
Coaching and training of production staff technicians
Preventative maintenance on vehicles, equipment and oversight of facility maintenance
Ensure clear communication with office staff, immediate supervisor and fellow technicians

Qualifications:

Willingness for continued learning and growth, ability to ‘lead and coach’ your teammates
Attention to details in organization, cleanliness and care for facility, assets and equipment
Aptitude with record keeping, recording information and communicating ‘the message’
Awareness and respect for safety, using care are caution with teammates and customers
Strength with multitasking and handling deadlines, organizational and leadership skills
Ability to lift at least 50 lbs. and comfortable on your feet for prolonged periods of time

About the Company

PuroClean of Central Southwest Houston

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