10-key (Tenkey) Numeric Keypad, Communication Skills, Computer Services, Computer Skills, Computer Systems, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Device Drivers, Documentation, Equipment Maintenance/Repair, Establish Priorities, Follow Through, Healthcare, High School Diploma, Maintenance Services, Medical Equipment, Medical Imaging, Medical Office Administration, Microsoft Office, Multitasking, On Call, On Site Support, Onboarding, Organizational Skills, Physical Demands, Preventative Maintenance, Problem Solving Skills, Process Improvement, Purchase Orders, Service Delivery, Systems Administration/Management, Systems Maintenance, Time Management
Lead Mobile Imaging Service Coordinator
This is an on-site, office-based position located at our Sioux Falls site at 109 South Petro Avenue. This position requires an on-site work arrangement; remote or hybrid options are not available.
Bright Minds, Better Calls: Make a Real Difference!
For 50 years, DMS Health Technologies has had the honor and privilege of delivering quality medical imaging care and service to our partners and their patients. Every day, we take that experience, expertise and direction that comes with 50 years to be leaders who deliver even greater quality imaging, care, and service.
The Lead Mobile Imaging Service Coordinator serves as a subject matter expert and escalation resource for the Mobile Imaging Service Coordination team. This role coordinates medical imaging equipment service activities, provides advanced problem-solving support, and promotes consistent workflows to ensure timely resolution of service requests. The Lead Coordinator collaborates with field service engineers, vendors, technologists, drivers, and healthcare facility partners to support equipment uptime and deliver exceptional customer service. This position participates in a rotating on-call schedule, including early mornings, evenings, and weekends.
This is a daytime schedule working shifts between the hours of 7:00 a.m.-6:00 p.m., Monday – Friday and will include a rotating on call schedule once every three weeks. Earn $250/week for the on-call schedule and pay for actual hours worked during this time. The on-call schedule is from 6:00 p.m.-midnight, and from 5:00-7:00 a.m., CST Monday-Friday and from 5:00 a.m.-midnight, CST, on Saturdays, Sundays, and DMS observed holidays.
Essential Duties:
- Serve as a subject matter expert and escalation resource for the Mobile Imaging Service Coordination team, supporting complex service issues and workflow questions and coordination.
- Coordinate medical imaging equipment service requests from healthcare facilities, technologists, drivers, vendors, and internal teams.
- Assess, prioritize, and document service requests while ensuring accurate ticket creation and timely follow-up through resolution.
- Coordinate scheduling and communication with field service engineers, vendors, and customers to support equipment uptime and exceptional service delivery.
- Provide proactive updates regarding service status, delays, and resolution plans to maintain strong customer relationships.
- Ensure service records, documentation, purchase orders, and customer information are accurate and maintained in service management systems.
- Support preventive maintenance activities, service reporting, and compliance with quality and company standards.
- Assist with onboarding and knowledge sharing for team members and help identify opportunities to improve processes and service efficiency.
- Participate in a rotating on-call schedule, including occasional early mornings, evenings, and weekends.
- Perform other duties and special projects as assigned.
Qualifications
Education and/or Experience:
- High school diploma or equivalent.
- Minimum of three years of customer service, service coordination, healthcare, or medical equipment support experience preferred.
- Demonstrated ability to manage complex customer needs and serve as a resource for others.
- Strong communication and relationship-building skills with the ability to interact professionally with clinical, technical, and operational teams.
- Ability to prioritize multiple competing demands and make sound decisions in a fast-paced environment.
- Strong attention to detail with excellent organizational and documentation skills.
- Proficiency with computer systems, service management software, and Microsoft Office applications.
- Ability to remain calm, professional, and solution-focused when handling urgent or high-pressure situations.
- Demonstrated initiative, accountability, and ability to work independently.
Physical Demands
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel; and reach with hands and arms. The employee is required to perform keyboarding, phone pad, and ten-key skills. The employee may occasionally lift and/or move up to 15 pounds.
Background Check
Employment is contingent upon successful completion of a background check and drug screening, in accordance with applicable laws.
Equal Opportunity
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.