Lead Monitor - Sage Commons

Position Summary 

The Lead Monitor will support a team of monitors to ensure the smooth operation of the facility during non-office hours. The primary responsibilities of a lead monitor include training other monitors, maintaining a safe and secure environment, enforcing program policies, and engaging with residents. This position plays a crucial role in coordinating activities, addressing emergencies, and fostering a positive atmosphere within the shelter.

Essential Duties and Responsibilities

• The essential functions include, but are not limited to the following:
• Supervise and lead a team of monitors to maintain a cohesive and effective unit.
• Provide monitors with facility orientation, hands on safety training, room safety procedures, maintenance processes and cleanliness standards. 
• Monitor residents' compliance with program policies and rules, escalating issues as needed.
• Foster a welcoming environment by engaging with clients and addressing their needs.
• Coordinate the distribution of client meals and supplies.
• Update program inventory and submit program supplies orders to the manager weekly. 
• Cross train in weekly facility inspections to offer back up support in Program Managers absence.
• Utilize crisis intervention techniques to de-escalate situations, prioritizing staff and client safety.
• Provide guidance and support to monitors in handling crisis situations.
• Coordinate with Security Contractor for services on an as needed basis.
• Oversee the completion and timely submission of support documentation by other monitors including monitor communication forms, daily shift reports, and incident reports. 
• Ensure accurate maintenance of resident sign-in/out logs and other relevant records.
• Answer telephone and route calls or messages to appropriate staff. Respond to in-person and telephone inquiries from the public.
• Embrace and embody the mission, vision, guiding principles, clinical vision and goals of Elevate Community Services
• Other relevant duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

The successful candidate will have a High School Diploma or GED equivalency or 1 year experience working with the homeless or other at-risk population. Spanish speaking, preferred.

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• The ability to safely operate a motor vehicle to transport oneself, others and program supplies as necessary. 

• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment. 

• The physical ability to move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment. 

• The ability to operate office equipment requiring continuous or repetitive hand/arm movements. 

• The ability to remain in a sitting position for extended periods of time.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.